Systems Integrator

Entrust; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A technology security firm in Mexico City seeks a Systems Integrator to manage pre- and post-sales activities. This role involves validating identity security solutions and assisting customers with technical integration. Candidates should have a Bachelor's degree in relevant fields, at least 5 years of experience, and be fluent in English. The position requires travel and legal work authorization in Mexico. The ideal candidate will possess strong troubleshooting and programming skills while developing customer relationships.

Formación

• 5+ years as a Systems or Support Engineer.
• Experience in card personalization industry.
• Legal authorization to work in Mexico.

Responsabilidades

• Assist in technical configurations for customers.
• Document deployment details for support.
• Educate customers to ensure self-sufficiency.

Conocimientos

Fluent in English

Troubleshooting servers and networks

Customer rapport development

Basic programming/scripting

Infrastructure deployment support

Educación

Bachelor’s degree in Computer Science, MIS, Engineering or equivalent

Herramientas

Active Directory

JavaScript

Python

Docker

Descripción del empleo

Systems Integrator - Mexico City

Entrust is shaping the future of identity‑centric security solutions. The Systems Integrator – Mexico City is a highly dynamic, diverse, and challenging role encompassing both pre‑ and post‑sales technical and implementation activities. The individual is responsible for validating and integrating Entrust standard and custom card and ID personalization solutions within diverse customer environments. While the main role is implementation they may also assist in evaluating and analyzing business problems and recommending or implementing solutions that meet these requirements. The role includes coordination with various Entrust teams, demonstrating value to the customer, developing customer rapport, and becoming a trusted advisor.

How you will make an impact

• Help with infrastructure and internal deployment of Entrust products.
• Work independently or with integration/development team members on complex system configuration tasks.
• Assist project managers or technical sales in customer calls to refine technical requirements or assist with technical deep‑dives.
• Conduct pre‑installation validation to discover and resolve issues during lab testing.
• Participate in remote or on‑site installation integration configuration and validation of Entrust solutions including integration with third‑party products.
• Educate and provide knowledge transfer and/or documentation to ensure customers become self‑sufficient. Generally involves conducting solution training leveraging standard or custom training documents.
• Document solution deployment details for technical support handoff.
• Troubleshoot issues in servers, networks, TCP/IP, RS‑232, Microsoft/Linux OS, databases, hardware fault‑tolerance, availability, and scalability.
• Provide escalation troubleshooting acting as liaison with customer and support teams.
• Assist with production PKI and related‑product deployment issues.
• Become familiar with product integration hooks or scripting to assist customers.
• Assist in specification of hardware and logistics around shipment and tracking of solution products.

Basic Qualifications

• Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent experience.
• Minimum of 5 years of relevant corporate or commercial experience as a Systems or Support Engineer or related.
• Card personalization industry experience including smart card (EMV preferred).
• Familiarity with Public Key Infrastructure (PKI) and Key Management.
• Experience working with Hardware Security Modules from Entrust SafeNet or Thales.
• Experience in setup, administration, networking and common services such as Active Directory, DNS, WINS and IIS.
• Beginner programming and/or scripting experience in at least one of the following: JavaScript, batch, Python or PowerShell. Basic skills in SQL query language architecture.
• Financial and Government sector experience.
• Fluent in English.
• Ability and willingness to travel up to 60% as needed; 25% typical average based upon project deliverables. The role may require international travel; successful candidate must be willing to apply for any necessary travel documentation.
• Must be legally authorized to work in Mexico.

Preferred Qualifications

• Entrust product experience (Entrust Certificate Authority, Admin Services, Identity Enterprise, Identity as a Service, Secura DPP or Adaptive Issuance).
• Source control tools such as GIT, Bitbucket or JFrog and collaboration/AI tools like Microsoft Teams, CoPilot, SharePoint, Jira, Confluence and Oracle.
• Cloud services such as AWS and Azure and containerization technologies such as Docker, Kubernetes, Podman etc.
• SCOM, SCCM, Endpoint Manager (Intune) or similar automated operations and delivery management platforms.
• Linux, XML/HTML, Eclipse, Apache/Tomcat, Java, C#, programming.
• Security certification or basic understanding of Security DevOps.
• Database analysis design programming (T‑SQL, PL/SQL).

Legal Requirements

Entrust is an EEO/AA/Disabled/Veterans Employer. Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation contact.

Recruiter

Recruiter: Xochitl Ticas Lara
Key Skills: Computer Science, EAM, Finance, Application Development, Back Office Operations
Employment Type: Full‑Time
Experience: years
Vacancy: 1