Student Success Manager (with Spanish)

TripleTen; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A digital reskilling organization is seeking a Success Manager to support students in their learning journey. Responsibilities include onboarding, community building, and one-on-one support. The ideal candidate is bilingual, has customer service experience, and excels in organization and communication. This role offers a fixed monthly compensation of $700 and is fully remote.

Servicios

Fixed Compensation of $700 per month

Fully remote work

Dynamic team environment

Use of modern digital tools

Impactful work on student success

Formación

• At least 1 year of experience in customer-facing roles.
• Proficient in English and Spanish (oral and written).
• Strong sense of ownership and responsibility.
• Ability to manage up to 150 clients while keeping track of agreements.
• Excellent communication skills, both written and verbal.

Responsabilidades

• Support a cohort of students throughout their program.
• Welcome and onboard new students.
• Create and nurture a student community.
• Conduct 1-to-1 wellness checks.
• Maintain a comprehensive student database.
• Reach out to unresponsive students.

Conocimientos

Customer service

Bilingual English and Spanish

Time management

Organization

Analytical skills

Descripción del empleo

Overview

At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

Note: Applicants are required to complete an One-way video interview followed by the test assignment as part of the application process.

Please submit all resumes or CV's in English.

What you will do

What you will do

As a Success Manager, you will support a cohort of students throughout their 7 to 10-month program, ensuring they have a successful and enriching learning experience. Your main responsibilities will include:

• Onboarding and Engagement: Welcome and onboard new students, organize and host live orientation sessions, and set up communication platforms like Discord.
• Community Building: Create a tight-knit student community by developing engaging content, organizing online events, and facilitating student interactions.
• Student Support: Conduct 1-to-1 wellbeing checks, assist with general questions or concerns, and proactively resolve issues or escalate them when necessary.
• Administrative Duties: Maintain a comprehensive student database, keep track of agreements with up to 150 students, create schedules, send reminders, and produce timely reports.
• Collaboration and Coordination: Work closely with tutors, instructors, and other team members, participating in regular video conferences and team meetings.
• Outreach: Reach out to unresponsive students through calls and personalized communication.

Requirements

• Have at least 1 year of experience in customer-facing roles (such as Personal Manager, Support Manager, Success Manager).
• Be proficient in English and Spanish (oral and written).
• Have a strong sense of ownership and responsibility, ensuring issues are resolved from start to finish.
• Be able to manage a large number of clients (up to 150) while keeping track of agreements and progress.
• Have excellent communication skills, both written and verbal, and be comfortable speaking in front of a camera for large groups.
• Be a self-starter with impeccable time management skills and a strong work ethic.
• Be solution-oriented with a high level of user empathy.
• Have strong organizational and analytical skills.

• Nice to haves:
• Basic skills in graphic design and video editing (using tools like Canva).
• Experience or interest in tech, EdTech, or education sectors.

What we can offer you

• Fixed Compensation: $700 per month
• Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
• Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
• Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
• Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation.
• Equal Opportunity Employer: TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.