Sr. Ops & Value Stream Manager, Amzl

Amazon.Com; Monterrey; Presencial; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading global e-commerce company is seeking an Operations and Value Stream Manager in Monterrey, Nuevo León. This role focuses on improving efficiency and enhancing customer experiences by driving operational performance and managing teams. The ideal candidate has a Bachelor's degree, at least 6 years of experience, and proven people management skills. Flexibility in scheduling is required, with responsibilities including talent development and presenting metrics to senior leadership. This position offers a dynamic work environment dedicated to operational excellence.

Formación

• 6+ years of general experience.
• 5+ years as a people manager.
• Solid understanding of last mile operations.
• Able to work a flexible schedule including nights and weekends.
• Fluency in English.

Responsabilidades

• Drive and improve end-to-end flow value.
• Communicate the vision to the team.
• Problem-solving for performance gaps.
• Hire and develop top talent.
• Present operational metrics to senior leadership.

Conocimientos

People management

Operations management

Performance metrics

Process improvement

Data analysis

Customer experience focus

Educación

Bachelor's degree or equivalent

Lean/Six Sigma Certification

Master's degree

Descripción del empleo

Job Summary

At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

Role Overview

We are seeking an Operations and Value Stream Manager to help achieve this mission. This position will work together with interconnected facilities to ensure efficient package handling and last‑mile delivery services across the designated territory.

Key Job Responsibilities

• Focus on driving and improving end‑to‑end flow value to enhance efficiency, reduce waste, and improve Customer Experience.
• Driving operational goals and metrics for your Delivery Station.
• Communicating the vision to your team.
• Presenting operational metrics regularly to the senior leadership team.
• Problem‑solve for closing gaps between performance and goals.
• Hires and develops top talent.
• Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering.

Additionally, this manager will be responsible for key metrics, including but not limited to: Safety Metrics, On‑The‑Road Metrics, Under the Roof and Cost Metrics including Optimization process.

AmazonMexico

This role requires moving across different locations under its scope of responsibility. Initially, the role requires working at nights and flexible shifts to fully understand the E2E operation cycle, after that is expected to have a flexible shift.

A Day in the Life

Managers in this role will drive continuous improvement initiatives across its territory and use data to inform decisions and influence leaders across all functions.

About the Team

Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost‑benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large‑scale operations.

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 6+ years of general experience.
• Solid understanding/background from Last mile operations.
• English Fluency.
• 5+ Years as people manager.

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience.
• Master Degree.
• Lean/Six Sigma Certification.

Job Details

• MEX, Monterrey.
• Last Mile Delivery.
• Fulfillment & Operations Management.