Sr. Implementations Consultant

Motive; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A technology firm specializing in operations management is seeking an Implementation Consultant in Mexico. This role involves defining and managing client onboarding processes, ensuring successful adoption of products, and providing training. Ideal candidates will have over four years of experience in a customer-facing role, particularly in trucking or logistics, along with strong project management abilities. The position requires in-office presence in Mexico City, with relocation options available for applicants from other areas.

Formación

• 4+ years experience in a customer-facing role, preferably in trucking, logistics, or fleet management.
• Strong business background with project and account management experience.
• Excellent interpersonal and presentation skills.

Responsabilidades

• Define and maintain the onboarding program for clients.
• Own the implementation process and project planning for assigned accounts.
• Serve as the primary contact during onboarding for hardware and software.

Conocimientos

Customer-facing role experience

Project management skills

Analytical skills

Interpersonal communication

Problem-solving skills

Educación

BA/BS degree or equivalent work experience

Descripción del empleo

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. The Implementation Consultant is a highly skilled project manager and a Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.

What You'll Do:

• Define and maintain the onboarding program for clients based on our product initiativesDefine, track and achieve key performance indicators for the onboarding program.
• Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients.
• Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations.
• Ensure the timely and successful completion of new client onboarding for all assigned accounts.
• Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule.
• Hosting virtual or in-person group training sessions for new customers.

What we are looking for:

• 4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
• Excellent interpersonal, communication (both written and verbal), and presentation skills.
• Experience in delivering client-focused solutions based on customer needs.
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level.
• BA/BS degree or equivalent work experience preferred.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

This role requires you to be in office. If you do not live in Mexico City, would you be open to relocate there to be in office?