Specialist Customer Service Support temporal 9 meses

Henkel; Estado de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global company located in Mexico is seeking a Specialist Customer Service to be responsible for managing incoming and outgoing orders, providing necessary administrative support, and ensuring compliance with delivery times. The ideal candidate should have exceptional customer service skills, advanced proficiency in English, and intermediate Excel capabilities. This position offers a flexible work scheme including hybrid options and diverse growth opportunities.

Servicios

Flexible work scheme

Growth opportunities

Global wellbeing standards

Gender-neutral parental leave

Employee Share Plan

Flexible Benefits

Savings fund

Friday early finish

Formación

• Proven track record in providing exceptional customer service.
• Ability to meet strict deadlines and work under pressure.
• Effective collaboration and communication skills.

Responsabilidades

• Manage incoming and outgoing orders with accuracy.
• Provide administrative support for various processes.
• Track purchase orders and ensure compliance with delivery times.

Conocimientos

Customer service

Meeting deadlines

Sense of urgency and cooperation

Advanced English

Intermediate Excel

Descripción del empleo

Overview

About this Position The Specialist Customer Service will join our administrative department in the Shared Services Center (GBS). The candidate will be responsible for rigorously and promptly following up on Henkel's incoming and outgoing orders, ensuring strict compliance with delivery times and accurate management of credit notes.

Responsibilities

• Works on tasks as defined by process / departments (OE, CN, WP, Pricing or Reporting).
• Provides administrative support for the process.
• Executes daily operations, supports business and functions with relevant process / technical expertise.
• Tracking purchase orders within the company.

Qualifications

• Customer service.
• Meeting deadlines.
• Sense of urgency and cooperation.
• English advanced.
• Excel intermediate.

Benefits

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.