Specialist, Customer Acquisition - Bilingual

Concentrix; Ciudad de México; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A leading customer engagement firm in Mexico City is seeking a Bilingual Specialist in Customer Acquisition to drive sales and renewals. The ideal candidate will have at least 2 years of sales experience, strong communication skills in English and Mexican Spanish, and be adept in using CRM systems. This full-time position requires commitment to achieving sales goals and effectively engaging with customers.

Formación

• 2+ years of experience working in a sales capacity.
• Minimum B2 English level.
• Prior success in achievement of personal and team sales quota.

Responsabilidades

• Work within a dedicated territory to achieve revenue-based quota.
• Provide accurate sales forecasts.
• Manage high volume of outbound customer contacts.

Conocimientos

Sales experience

B2 English proficiency

Success in sales quota

High-volume calling experience

Customer facing skills

MS Office proficiency

Salesforce.com knowledge

Descripción del empleo

Overview

Job Title: Specialist, Customer Acquisition - Bilingual

Job Description: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Have

• 2+ years of experience working in a sales capacity
• Minimum B2 English level
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience in customer fronting roles
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Willingness to commute to our site at Mexico City

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location

MEX Mexico City Downtown Insurgentes

Language Requirements

English (Required), Mexican Spanish (Required)

Time Type:

Full time 2025-09-22

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)