Spa Receptionist

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Mexico City seeks a Spa Receptionist to greet clients and manage a pleasant spa experience. Responsibilities include handling bookings, payments, and customer feedback. Candidates should demonstrate excellent customer service, attention to detail, and grooming standards. Prior spa experience is advantageous. Join a team dedicated to creating memorable hospitality experiences.

Formación

• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work professionally and helpfully.

Responsabilidades

• Greet and assist clients to deliver a pleasant experience.
• Manage customer feedback to improve services.
• Ensure compliance with health and safety regulations.
• Handle bookings and payments efficiently.

Conocimientos

Customer service

Attention to detail

Cleanliness standards

Descripción del empleo

Job Title

Spa Receptionist

Job Number

HOT0C6KE

Work Locations

Hilton Mexico City Reforma Av. Juarez No. 70 Colonica Centro Delgacion Cuauhtemoc Mexico City 6010

Overview

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. You will also manage customer feedback and be an effective salesperson. Specifically, you will perform the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated for long‑term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management
• Up‑sell with the latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the following attitudes, behaviours, skills, and values:

• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous spa experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!