Spa Claims & Credit Specialist — SAP & Distributor Support

Rockwell Automation; Xico; Presencial; MXN 539,000 - 900,000; Jornada completa

Descripción de la vacante

A technology company is seeking a Customer Care Representative in Xico, Mexico. This role involves processing claims and managing credit requests through SAP while ensuring compliance and customer satisfaction. Successful candidates will need to resolve discrepancies, analyze issues, and provide support to both internal and external customers. The position requires a high school diploma or GED, legal authorization to work in the US, and strong customer service skills.

Formación

• High school diploma or GED required.
• Legal authorization to work in the US is mandatory.
• Minimum of two years commercial business experience preferred.

Responsabilidades

• Process requests for claims and credits using SAP.
• Manage claim processing for distributors to meet service levels.
• Analyze root causes of issues in claim processing.

Conocimientos

Process management

Continuous improvement

Customer service

Data analysis

MS Excel proficiency

Educación

High school diploma or GED

Herramientas

SAP

Descripción del empleo

A technology company is seeking a Customer Care Representative in Xico, Mexico. This role involves processing claims and managing credit requests through SAP while ensuring compliance and customer satisfaction. Successful candidates will need to resolve discrepancies, analyze issues, and provide support to both internal and external customers. The position requires a high school diploma or GED, legal authorization to work in the US, and strong customer service skills.