Solution Consultant

ServiceNow; Ciudad de México; Presencial; MXN 600,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading company in cloud-based technology seeks a Senior Digital Solution Consultant based in Mexico City. This role focuses on providing technical support during pre-sales engagements and mentoring team members. Ideal candidates will have a background in AI integration and pre-sales consulting, driving customer satisfaction through tailored solutions.

Formación

• 2+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud solutions.
• Proven integrity and focus on detail while maintaining commitments.

Responsabilidades

• Support Digital Sales teams with customer needs qualification.
• Deliver and position tailored solutions to meet customer needs.
• Mentor peers and partners in technical engagement strategies.

Conocimientos

AI Integration

Communication

Problem-Solving

Presentation Skills

Customer Service

Herramientas

ServiceNow Platform

Cloud Solutions

Descripción del empleo

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of the Digital Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The Digital SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of [product line features] on the ServiceNow SaaS platform.

What you get to do in this role:

The Senior Digital Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions while achieving quarterly and annual sales objectives for an assigned territory.

1. Support Digital Sales teams in the qualification of customer needs through discovery.
2. Participate across the sales lifecycle in acquiring new customers.
3. Provide mentoring and training to peers, colleagues, and partners.
4. Demonstrate the product, both standard and tailored to prospects and existing customers.
5. Generate product demo scripts and scenarios and maintain demonstration environment(s).
6. Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
7. Respond to Request for Information/Proposal documents.
8. Stay current on product developments/releases for demos and POC/POV.
9. Support marketing events – user conferences, trade shows, webinars, etc.
10. Stay current on competitive analyses and understand differentiators.
11. Understand business and technical problems addressed by the products, including regulations, business drivers, and security.
12. Conduct transition briefings with Sales and Professional Services, communicating commitments and expectations for deployment.
13. Act as the ServiceNow subject matter expert at executive briefings and marketing events.

Qualifications

To qualify and succeed in this role, you should have:

• Experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, and analyzing AI-driven insights.
• 2+ years of pre-sales solution consulting or sales engineering experience in customer service, field service, or CRM software industries.
• Proficiency with the ServiceNow platform or technical expertise with cloud solutions.
• Ability to actively listen and provide solutions addressing customer business issues.
• Eagerness to learn and a proactive approach to work.
• Ability to prioritize tasks efficiently.
• Proven integrity and focus on detail while maintaining commitments.
• Exceptional communication and presentation skills for technical and business concepts.

Additional Information

Work Personas

We embrace flexibility and trust in our distributed work environment. Work personas (flexible, remote, or in-office) are assigned based on work nature and location. Learn more here. Eligibility may be verified via third-party services.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment. All qualified applicants will be considered regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category.

Accommodations

We strive to create an accessible application process. For accommodations, contact [e-mail].

Export Control Regulations

Positions requiring access to controlled technology may require export control approval. Employment is contingent upon obtaining necessary licenses or approvals.

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