Software Support Engineer

Canonical; Hermosillo; A distancia; MXN 1,284,000 - 1,652,000; Jornada completa

Descripción de la vacante

A leading open source software provider is seeking a remote Software Support Engineer to work on Linux-based infrastructure. You will troubleshoot critical software issues affecting large enterprise customers and work collaboratively with global teams. Ideal candidates have a strong passion for open source and are proficient in troubleshooting technologies like Docker, Kubernetes, and OpenStack.

Formación

• Affiliation with open source software.
• Great communication skills essential.
• Experience with Linux-based infrastructures.

Responsabilidades

• Troubleshoot and fix issues in technology used by millions.
• Drive issues to resolution with workarounds.
• Contribute to upstream bug fixes.

Conocimientos

Passion for Linux

Troubleshooting skills

Communication skills

Herramientas

Docker

Kubernetes

OpenStack

Ceph

Descripción del empleo

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails