Social Media & Community Coordinator

Wildflower Farms; Bucerias; Presencial; MXN 706,000 - 1,060,000; Jornada completa

Descripción de la vacante

A luxury hotel brand in Punta de Mita is seeking a Social Media & Community Manager to enhance guest engagement through social platforms. Key responsibilities include creating engaging content, managing online reputation, and building community connections. The ideal candidate will have a Bachelor's degree in Marketing or related fields, proven experience in social media management, and excellent bilingual communication skills. This position requires local presence on-site for effective engagement.

Formación

• Bachelor’s degree in Marketing, Communications, or Hospitality preferred.
• Local to Punta de Mita – must be on‑site daily.
• Proven experience as a Social Media Manager in hospitality or related industries.
• Experience developing and executing social media strategies across multiple channels.
• Excellent communication skills in both English and Spanish.
• Familiarity with hotel operations and guest service standards.

Responsabilidades

• Manage social media presence and engage with the community.
• Create and curate high-quality content for various platforms.
• Handle guest feedback and manage the hotel’s online reputation.
• Develop partnerships with influencers and stakeholders.
• Analyze performance metrics and report on results.

Conocimientos

Social Media Management

Community Engagement

Content Creation

Bilingual (English and Spanish)

Educación

Bachelor’s degree in Marketing, Communications, Hospitality

Herramientas

Social Media Management Tools

Analytics Platforms

Descripción del empleo

Company Description

Susurros del Corazón, Auberge Collection, is a vibrant oceanfront enclave set between jungle cliffs and a pristine stretch of shoreline overlooking Bahía de Banderas in Punta de Mita on Mexico’s Pacific Coast. The resort offers 82 ocean‑view studios, casitas, and suites, along with 30 two‑ to five‑ bedroom casas and oceanfront residences, highlighted by a seven‑ bedroom signature villa. The resort is home to several dining venues, including Casamilpa, a signature restaurant featuring Mediterranean cuisine with Mexican influences, La Boquita, an open‑air taqueria, as well as a pool bar, private cabanas, and captivating epicurean experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy fuels wellness, inviting a holistic experience that beckons the rhythmic energy of the waves. Three infinity‑edge pools cascading down to the beach and Morritos Kids Club create a haven for relaxation and family memories. An array of unscripted adventures and experiences invite exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxuriously relaxed surf retreat in an unspoiled oceanside oasis.

For more information: auberge.com/susurros.

Connect with Susurros del Corazón, Auberge Collection on Instagram @SusurrosAuberge and #AlwaysAuberge.

Job Description

Become one of the authors of our story. Join our team as the Social Media & Community Manager at Susurros del Corazon in Punta de Mita, Mexico, reporting to the Area Director of Marketing. The Social Media & Community Manager is the voice and ambassador of the hotel brand across social media platforms, online review sites, and guest engagement channels. This role focuses on creating meaningful connections with guests, promoting the property’s services and experiences, and enhancing the hotel’s online reputation through consistent, high‑quality content and proactive community engagement.

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our talent always finds new ways to look after the business, their guests, and their team‑members. Within this, the key responsibilities for this position are:

• Guest Engagement & Community Building
• Content Creation & Brand Storytelling
• Reputation & Feedback Management
• Partnerships & Influencer Relations
• Analytics & Reporting

Qualifications

• Bachelor’s degree in Marketing, Communications, Hospitality, or related field (preferred).
• Local to Punta de Mita – must be on‑site daily.
• Proven experience as a Social Media Manager in hospitality, creative agency, or related industries.
• Experience developing and executing social media strategies and tactics across multiple channels.
• Excellent written and verbal communication skills in both English and Spanish.
• Familiarity with hotel operations, guest service standards, and the luxury travel market.
• Proficiency with social media management tools and analytics platforms.
• Highly organized and detail‑oriented.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com.

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge.