Service delivery Manager - Automotive - Mexico

BSI Companies; México; A distancia; USD 80,000 - 120,000; Jornada completa

Descripción de la vacante

A global leader in management system assessments, BSI Group, is seeking a Service Delivery Manager in the automotive sector. This role involves overseeing high-quality assessment services, managing a team of assessors, and cultivating client relationships. Ideal candidates will have extensive experience in the automotive industry, strong leadership skills, and fluency in both English and Spanish.

Servicios

20 days annual leave

Medical and life insurance

Paid parental leave

Formación

• Minimum 10 years of relevant experience.
• 5 years in people management.
• Strong understanding of automotive industry and management system standards.

Responsabilidades

• Oversee resource planning and drive efficiency.
• Cultivate client relationships and address concerns.
• Manage assessment projects to meet client needs.

Conocimientos

Leadership

Communication

Client Relationship Management

Educación

Bachelor’s degree in Engineering, Business Administration, or related field

Descripción del empleo

Service delivery Manager - Automotive - Mexico

Apply locations: Mexico | Posted: 30+ Days Ago | Job Requisition ID: JR0016972

Great that you're thinking about a career with BSI!

Service Delivery Manager Assurance - Automotive

Location: Mexico - Remote

Join a Global Industry Leader!

Are you ready to contribute to a team that thrives on excellence, innovation, and impactful leadership? At BSI, we are committed to providing world-class management system assessments that make a lasting difference for our clients and industries. If you are passionate about the automotive sector, client relationships, and driving business growth, we want to hear from you!

About the Role:

As the Automotive Sector Assurance Assessment Services Manager, you will oversee the delivery of high-quality assurance assessment services within the automotive sector across the Americas. This role involves managing a diverse team of assessors, leading business development initiatives, and ensuring the delivery of exceptional services aligned with BSI’s mission to be the most trusted authority in management system assessments.

Key Responsibilities:

1. Leading Team & Building Capacity: Oversee resource planning, ensure assessor availability, drive efficiency, and reduce lead times.
2. Developing Competence & Productivity: Expand assessor expertise, ensure ongoing training, and optimize service delivery.
3. Client Relationship Management: Cultivate and strengthen client relationships, address concerns, and foster long-term partnerships.
4. Driving Business Growth: Identify market opportunities, support onboarding, and promote sustainable growth.
5. Ensuring Operational Excellence: Manage assessment projects to meet client needs, budgets, and timelines, while improving operational performance.

Qualifications:

• Minimum 10 years of relevant experience, including 5 years in people management and 2 years in professional services like auditing, consulting, or training. Experience managing virtual or technical teams is essential.
• Strong understanding of the automotive industry and management system standards; experience with IATF standards is a plus.
• Bachelor’s degree in Engineering, Business Administration, or related field; Lead Assessor qualifications are preferred.
• Fluency in Spanish and English.
• Proven leadership skills, excellent communication, and interpersonal abilities.
• Commercial acumen for market opportunities and client management.
• Willingness to travel within Mexico and across the Americas (up to 50%).

What We Offer:

Competitive package, flexible hours, ongoing training, and benefits including 20 days annual leave, holidays, medical and life insurance, savings plan, meal allowance, paid parental leave, and development opportunities.

About BSI:

Headquartered in London, BSI is the world's first national standards organization, with over 100 years of experience. We serve over 86,000 companies globally, providing assessment, certification, training, and software solutions across various industries. We are committed to diversity and inclusion, fostering a sense of belonging for all employees.

If accommodations are needed during the recruitment process, please inform your Talent Acquisition Partner.

Our core behaviors: Client-centric, Agile, Collaborative. We conduct face-to-face or virtual interviews as appropriate.

About Us

BSI is a global leader in business improvement and standards, impacting organizations and society positively. We partner with clients worldwide to address critical issues like climate change, digital trust, and sustainability, helping build a better society.