Senior Product & Call Center Analytics Lead

Lendbuzz; Monterrey; Híbrido; MXN 787,000 - 876,000; Jornada completa

Descripción de la vacante

A financial technology company is seeking a Senior Product Analyst to shape their product strategy and call center operations. The role involves deep analytics, dashboard creation, and collaboration across teams to enhance customer experience. Candidates should possess 5+ years of relevant experience, strong SQL skills, and proficiency in BI tools. This position offers a salary range of ARS 60,906,721.50 - 67,672,970 yearly.

Formación

• 5+ years of experience in data/product analysis, including call center analytics.
• SQL expertise; comfortable with complex queries.
• Strong data experimentation and statistical analysis background.

Responsabilidades

• Conduct deep-dive exploratory analyses to understand user pain points.
• Analyze performance metrics to uncover trends.
• Develop dashboards for product and call center performance.

Conocimientos

Data/Product Analysis

SQL

BI Tools (Sigma, Tableau, Power BI)

Call Center Analytics

Cross-functional Collaboration

Problem-solving

Fluent in English

Herramientas

SQL

Sigma

Tableau

Power BI

Python

Git

Descripción del empleo

A financial technology company is seeking a Senior Product Analyst to shape their product strategy and call center operations. The role involves deep analytics, dashboard creation, and collaboration across teams to enhance customer experience. Candidates should possess 5+ years of relevant experience, strong SQL skills, and proficiency in BI tools. This position offers a salary range of ARS 60,906,721.50 - 67,672,970 yearly.