Senior Manager, AI-Driven Customer Experience

Apollo.io; Ciudad de México; Presencial; MXN 1,457,000 - 1,823,000; Jornada completa

Descripción de la vacante

A leading SaaS company in Mexico City is seeking a Customer Experience Senior Manager to drive proactive and AI-powered customer engagements. The candidate will lead two critical teams: Knowledge Base Content and Customer Experience Change Agents, transforming how support works. Responsibilities include strategic leadership, team development, and leveraging AI insights to enhance customer experiences. Ideal for an inquisitive leader who thrives in dynamic environments. Experience in operations, content, and customer insight roles is essential.

Servicios

Growth opportunities

Collaborative environment

Innovative culture

Formación

• 5+ years in customer experience, content, operations, or insights roles.
• 5+ years leading managers or high-performing teams.
• Experience building teams through change or rapid scaling.

Responsabilidades

• Architect how CE and KB teams will operate going forward.
• Ensure all product changes are reflected in knowledge articles.
• Shift the team from compliance QA to experience discovery.

Conocimientos

Customer experience

Leadership

Content operations

AI applications

Analytical insights

Descripción del empleo

A leading SaaS company in Mexico City is seeking a Customer Experience Senior Manager to drive proactive and AI-powered customer engagements. The candidate will lead two critical teams: Knowledge Base Content and Customer Experience Change Agents, transforming how support works. Responsibilities include strategic leadership, team development, and leveraging AI insights to enhance customer experiences. Ideal for an inquisitive leader who thrives in dynamic environments. Experience in operations, content, and customer insight roles is essential.