Senior Incident Manager - 24x7 Global IT Service Recovery

HSBC; Toluca; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global banking institution in Mexico is searching for a Senior Incident Manager to lead incident service recovery, manage service levels, and communicate effectively with technical and business stakeholders. Candidates need a bachelor’s degree in engineering or related fields, possess strong customer service skills, and have necessary certifications. Join us for a supportive work culture that values well-being, professional growth, and inclusivity. Competitive leave package included.

Servicios

Flexible working options

Generous leave days

Professional development opportunities

Formación

• Five years of experience in Financial or Technology Institutions.
• Experience in monitoring for both automated and manual notifications.
• Certification in a Service Management framework such as ITIL V3.

Responsabilidades

• Lead service recovery of incidents of any threat level.
• Facilitate calls with key teams and stakeholders.
• Restore normal service as quickly as possible.

Conocimientos

Investigation and fact-finding methods

Customer service skills

Problem-solving capacity

Effective communication

Ability to work shifts

Advanced English speaking and writing

Educación

Bachelor Degree: Engineering, Systems or related

Descripción del empleo

A global banking institution in Mexico is searching for a Senior Incident Manager to lead incident service recovery, manage service levels, and communicate effectively with technical and business stakeholders. Candidates need a bachelor’s degree in engineering or related fields, possess strong customer service skills, and have necessary certifications. Join us for a supportive work culture that values well-being, professional growth, and inclusivity. Competitive leave package included.