Senior Delivery & Office Manager CDMX

Santex; Ciudad de México; Presencial; MXN 80,000 - 120,000; Jornada completa

Descripción de la vacante

A technology solutions provider located in Mexico City seeks a Delivery Manager to lead client success strategies and oversee delivery teams. The ideal candidate has experience managing multicultural teams and a deep understanding of Agile methodologies. Responsibilities include driving account growth, mentoring team leads, and ensuring high standards in project execution. Candidates should hold a relevant degree and be fluent in English and Spanish. This position offers a dynamic environment rich in innovation and leadership opportunities.

Formación

• Proven experience as a Delivery Manager or equivalent role in technology delivery.
• Exceptional team leadership experience and motivating high-performing teams.
• Deep knowledge of Agile methodologies and project management frameworks.

Responsabilidades

• Key point of contact for existing clients within the Financial Services vertical.
• Drive account farming initiatives to expand business with current clients.
• Lead multiple delivery teams and ensure projects are executed within agreed standards.

Conocimientos

Client relationship skills

Team leadership

Agile methodologies

Creative problem-solving

Fluent in English and Spanish

Educación

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Herramientas

PMP certification

CSM certification

Descripción del empleo

About Santex & the Delivery Manager Role

At Santex, we design and deliver high-quality technology solutions with a strong focus on innovation, people, and impact. As we expand within the Financial Services vertical, we’re seeking a Delivery Manager to lead our client success strategy, oversee multiple delivery teams, and act as a strategic partner in growing our presence in the sector.

The Delivery Manager is a client-facing, cross-functional leadership role responsible for ensuring excellence in delivery, strong client partnerships, and continuous business development. This role will report directly to the Head Delivery Manager and oversee a team of Delivery Leads. It requires a high-performing leader with experience managing multicultural and distributed teams for corporate clients, driving technical initiatives, and fostering a people-first, innovation-driven culture.

Responsibilities

• Act as the key point of contact for existing clients within the Financial Services vertical.
• Drive account farming initiatives to expand business with current clients.
• Understand client needs, propose innovative solutions, and collaborate with sales and account management teams.
  
• Lead multiple delivery teams and ensure projects are executed within agreed standards and methodologies.
• Allocate resources effectively based on project needs and technical capabilities.
• Partner with HR and Recruiting to onboard and integrate new talent.
  
• Establish and nurture a robust leadership structure within the delivery team.
• Mentor team leads, support their development, and set clear performance expectations.
• Encourage a growth mindset and continuous improvement culture.
  

🔹 Process Improvement & Quality Assurance

• Evaluate and refine delivery processes to boost efficiency, quality, and client satisfaction.
• Promote adoption of best practices and compliance with ISO and Santex quality standards.
• Champion innovation by introducing new frameworks, methodologies, and tools.

🔹 Technical & Cultural Leadership

• Stay updated on software development trends and act as a technical advisor for the team.
• Promote and embody Santex values both internally and externally.
• Promote team engagement with the organization and company strategies.
• Help define our strategy and foundational practices for incorporating AI into our services and internal processes.
  
• Periodically validate account margins and cost structures to ensure financial health.
• Lead negotiations to improve profitability over time.Monitor and address potential financial issues with the appropriate internal stakeholders.
• Promote office activities and in-person gatherings.
• Participate in events held at the office.
• Welcome all new hires on their first day at Santex, regardless of the account or project they are assigned to.
• Take part in the Cultural Fit stage of recruitment processes for CDMX candidates (for any account).
• Identify and manage needs related to office use and facilities, and serve as the liaison with other staff areas of the company.
• Support onboarding, cultural engagement, and administrative processes for employees in CDMX.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Delivery Manager or Program Manager, or equivalent leadership role in technology delivery.
• Strong client relationship and account growth skills with a consultative mindset.
• Exceptional team leadership experience with a track record of motivating high-performing, distributed teams.

Vast experience working in a corporate environment.

• Deep knowledge of Agile methodologies and project management frameworks.
• Creative problem-solver with experience in continuous improvement initiatives.
• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Data-driven decision-making ability and results-oriented mindset.
• Up-to-date understanding of software technologies and openness to new solutions.
• Preferred certifications: PMP, CSM, or equivalent.
• Experience managing multicultural and remote teams.
• Availability for international travel.

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