Senior Client Engineering Associate — Drive Integrations

Glia Technologies, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology solutions company in Mexico City is hiring a Sr. Associate, Client Engineering. You will resolve technical inquiries via Glia’s Digital Customer Service platform and ensure customer satisfaction. The role requires strong software engineering skills, excellent communication, and the ability to solve complex issues effectively. A Bachelor's degree and experience in software development are essential.

Servicios

Competitive salary and stock options

Access to latest tools and equipment

Sports compensation and counseling reimbursement

Annual employee awards and events

Diversity in the workplace

Formación

• 2+ years of experience in software development, customer support/service, or related.
• Desire to deliver positive customer experiences.
• Excellent reading, listening, and writing skills in English.

Responsabilidades

• Resolve technical inquiries from customers and partners.
• Collaborate with developers and support personnel for integrations.
• Provide effective troubleshooting on bugs and defects.

Conocimientos

Software development

Customer empathy

RESTful technology

Troubleshooting

Technical communication

Educación

Bachelor's Degree in Software Engineering, Computer Science or equivalent

Herramientas

JIRA

Slack

Descripción del empleo

A technology solutions company in Mexico City is hiring a Sr. Associate, Client Engineering. You will resolve technical inquiries via Glia’s Digital Customer Service platform and ensure customer satisfaction. The role requires strong software engineering skills, excellent communication, and the ability to solve complex issues effectively. A Bachelor's degree and experience in software development are essential.