Salesforce Administrative Specialist - Freelance, Remote

Magic; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading healthcare staffing company is seeking a Salesforce Administrative Specialist to manage their Salesforce infrastructure remotely from Mexico. The role involves technical support, user administration, and process improvement within their operations. Candidates should have a Salesforce Administrator Certification and at least 2 years of experience in Salesforce administration. This full-time position offers an hourly rate of $8.00 and requires a reliable internet connection and a quiet workspace.

Formación

• Proven track record in technical support or help desk environments.
• Knowledge of system integrations and API management.
• WFH Set-Up with specified computer requirements and internet speed.

Responsabilidades

• Handle escalated help desk tickets requiring Salesforce Administrator access.
• Monitor and analyze system trends to identify recurring issues.
• Provide system access and permissions management.
• Create and maintain documentation for flows and workflows.

Conocimientos

Salesforce configuration and customization

Flow builder and process automation

Data management and analysis

Technical documentation

Integration management

Educación

Active Salesforce Administrator Certification

Minimum 2 years of Salesforce administration experience

Herramientas

Salesforce

Data loader operations

Descripción del empleo

Salesforce Administrative Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: LatAm - Mexico

Reporting To: Client via Magic

Compensation: $8.00 / hour

Description

About the Client

A leading nationwide healthcare staffing and home health company that provides essential nursing and behavioral health services across multiple sectors including schools, private duty nursing, travel nursing, and correctional facilities. Founded in 2013, they've established themselves as an award-winning organization committed to delivering high-quality healthcare staffing solutions. Their rapid growth and dedication to excellence have made them a trusted partner in healthcare staffing services across America.

Why does this role exist?

This position is crucial for maintaining and optimizing the company's Salesforce infrastructure, which serves as the backbone of their healthcare staffing operations. The Salesforce Administrative Specialist will ensure smooth technical operations, manage system integrations, and provide advanced support to enable efficient healthcare professional placement and client relationship management. This role is essential for maintaining data integrity, streamlining workflows, and supporting the company's continued growth in healthcare staffing.

The Impact you’ll make

Technical Support & System Management

• Handle escalated help desk tickets requiring Salesforce Administrator access
• Monitor and analyze system trends to identify recurring issues
• Perform data loads and bulk updates to maintain system efficiency
• Manage support tickets with vendors

User Administration & Onboarding

• Configure new hire, team, and regional setups within Salesforce
• Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
• Provide system access and permissions management
• Support user training and adoption

Process Improvement & Documentation

• Create and maintain documentation for flows and workflows
• Interpret and optimize existing flows
• Conduct User Acceptance Testing for new rollouts
• Develop and implement best practices

System Integration & Quality Assurance

• Ensure seamless integration between Salesforce and healthcare-specific platforms
• Perform proxy login testing
• Maintain data security and HIPAA compliance
• Monitor system performance and reliability

Skills, Knowledge and Expertise

Required

• Active Salesforce Administrator Certification
• Minimum 2 years of Salesforce administration experience
• Experience with data loader operations and bulk updates
• Proven track record in technical support or help desk environments
• Knowledge of system integrations and API management
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers

• Salesforce configuration and customization
• Flow builder and process automation
• Data management and analysis
• Technical documentation
• Integration management

You should apply if…

• You thrive in a fast-paced healthcare technology environment
• You're passionate about creating efficient systems and processes
• You enjoy solving complex technical problems
• You're committed to maintaining data security and integrity
• You're eager to contribute to a growing healthcare organization
• You're detail-oriented and take pride in your work quality

What to expect…

Work Setup

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours

• Monday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)
• Occasional weekend availability for urgent matters
• 40 hours per week

Compensation

• $8 per hour
• No benefits package included

Benefits

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