Sales Support (Bilingual Chinese)

JD.COM; Ciudad de México; Presencial; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

A major supply chain technology provider in Mexico is seeking a Sales Support professional. This role involves overseeing sales process optimization, managing bid documentation, and providing logistical data reporting to enhance operational efficiency. The ideal candidate will have a Bachelor's degree, strong interpersonal and time management skills, and proficiency in Microsoft Office, particularly Excel and Word. Join a diverse team dedicated to redefining supply chain excellence and impacting e-commerce in Latin America.

Servicios

Health insurance

Pension

Performance bonuses

Formación

• Bachelor’s degree (BA/BS) required.
• Strong interpersonal, verbal, and written communication skills.
• Highly organized with exceptional attention to detail and accuracy.
• Effective time management skills with the ability to prioritize multiple tasks under tight deadlines.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• Ability to work independently and collaboratively in a fast-paced, cross-cultural environment.
• Understanding of e-commerce or supply chain operations is strongly preferred.

Responsabilidades

• Oversee sales process optimization and logistics support.
• Compile technical data for bid documents to maintain a high success rate.
• Design presentations and manage conference support.
• Manage sales data lifecycle and develop reporting templates.
• Facilitate cross-departmental workflows and reduce resolution time.

Conocimientos

Strong interpersonal skills

Effective time management

Detail-oriented

Proficient in Microsoft Office Suite

Communication skills

Educación

Bachelor’s degree (BA/BS)

Herramientas

Microsoft Excel

Microsoft Word

Descripción del empleo

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

JD Logistics is expanding rapidly in Mexico—one of our key strategic markets in the Americas. With our self-operated warehouse in the Greater Mexico City area and a growing nationwide delivery network, we are building a smart, reliable, and technology-driven logistics ecosystem. Join JD Logistics Mexico and be part of a global team that’s redefining supply chain excellence and powering the future of commerce across Latin America.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.

【Job Details】

Job Title: Sales Support

Location: Blvd. Miguel de Cervantes Saavedra 233-Piso 1, Granada, Miguel Hidalgo, 11520 Ciudad de México, CDMX

Position Overview: In alignment with corporate sales strategy and departmental requirements, oversee sales process optimization, tender documentation, meeting materials, logistics support, and data reporting. Ensure efficient sales support operations through process standardization, documentation quality improvements, and data management enhancements, providing reliable logistics support to achieve sales targets.

Key Responsibilities:

• Process Optimization Management: Streamline sales workflows by identifying inefficiencies and designing improvement initiatives. Develop standardized SOPs to enhance departmental efficiency by 15-20%.
• Bid Documentation Excellence: Compile technical and commercial data to craft compliant, comprehensive bid documents. Maintain a >90% bid success rate through meticulous formatting and content accuracy.
• Conference Support: Design professional PPT presentations and provide end-to-end conference support. Ensure materials score ≥4.5/5 in professionalism through rigorous quality control.
• Data Governance & Reporting: Manage sales data lifecycle (entry, cleansing, analysis) and develop standardized reporting templates. Maintain >99.8% data accuracy to support decision-making.
• Cross-Functional Collaboration: Facilitate cross-departmental workflows with tech/finance teams to streamline document exchange. Reduce average request resolution time to less than 2 business days via process standardization.

Qualifications:

• Bachelor’s degree (BA/BS) required.
• Strong interpersonal, verbal, and written communication skills.
• Highly organized with exceptional attention to detail and accuracy.
• Effective time management skills with the ability to prioritize multiple tasks under tight deadlines.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• Ability to work independently and collaboratively in a fast-paced, cross-cultural environment.
• Understanding of e-commerce or supply chain operations is strongly preferred.

Preferred Qualifications:

• Basic knowledge of accounting principles and billing procedures.
• Bilingual in English/Mandarin Chinese or Spanish/Mandarin Chinese is highly desirable.

What We Offer:

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.