SaaS Customer Success Manager — Remote, English & Spanish

Publitas.com; A distancia; MXN 897,000 - 1,257,000; Jornada completa

Descripción de la vacante

A remote-first SaaS company is looking for a Customer Success Manager to own a portfolio of clients in the Americas. The ideal candidate will be fluent in English and Spanish, with a strong background in customer success and account management. Responsibilities include driving customer retention, onboarding new clients, and supporting their needs proactively. This role offers a competitive salary, vacation days, and additional benefits like a wellness budget and equipment allowance.

Servicios

Competitive salary

25 vacation days + local holidays

Top-tier MacBook

Monthly wellness budget

Co-Working allowance

Training or courses

Free books

Free Publitas swag

Formación

• 4+ years of experience in customer success or account management.
• Ability to work in a fully remote environment.
• Proactive approach to customer engagement.

Responsabilidades

• Own a portfolio of customers in the Americas to support business goals.
• Create tailored success plans for customers.
• Drive retention and identify up-sell opportunities.
• Manage onboarding and product training for clients.
• Proactively support users resolving inquiries promptly.

Conocimientos

Fluent English

Fluent Spanish

Problem-solving

Critical thinking

Customer-first mindset

Remote work competence

Herramientas

HubSpot

Slack

Zoom

CRM platforms

Descripción del empleo

A remote-first SaaS company is looking for a Customer Success Manager to own a portfolio of clients in the Americas. The ideal candidate will be fluent in English and Spanish, with a strong background in customer success and account management. Responsibilities include driving customer retention, onboarding new clients, and supporting their needs proactively. This role offers a competitive salary, vacation days, and additional benefits like a wellness budget and equipment allowance.