ROC Analyst

Mitratech Holdings Inc; A distancia; MXN 449,000 - 630,000; Jornada completa

Descripción de la vacante

A global technology firm is seeking an entry-level ROC Analyst in Mexico to support risk management for enterprise clients. The role involves onboarding clients, distributing risk surveys, and conducting not only analytical tasks but also assisting in third-party remediation activities. We need recent graduates or candidates with 1-2 years' experience in information risk management, who are enthusiastic self-starters with strong interpersonal skills and a collaborative spirit.

Formación

• 1 to 2 years of experience desirable, preferably in information risk.
• Experience in a customer-focused environment is essential.
• Willingness to obtain industry certifications.

Responsabilidades

• Onboard clients into the Prevalent platform.
• Distribute information risk surveys to third parties.
• Address client queries and provide technical support.
• Conduct analysis on survey and industry reports.
• Manage third-party risk remediation activities.

Conocimientos

Customer focused environment experience

Strong written communication skills

Time management and organizational skills

Interpersonal skills

IT literacy with Microsoft Office

Educación

Bachelor's degree or equivalent

Descripción del empleo

At Mitratech, we are a team of technocrats focused on building world‑class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close‑knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading‑edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

As a ROC Analyst, you’ll be working within our Risk Operations Centre to provide services for our enterprise clients, support internal processes, and deliver operational tasks. The role will involve delivery of services across all aspects of the third‑party risk management lifecycle, including gathering information security controls evidence from third parties on behalf of our clients, analytical exercises on client deliverables, and developing third‑party remediation plans.

This is an entry level position suitable for an ambitious, hardworking, recent graduate or graduate with 1 to 2 years of experience, preferably in information risk management. We’re looking for a determined and enthusiastic self‑starter, with a focus on quality and client satisfaction. The job will span a breadth of information security and operational tasks – ideal for someone interested in developing their skills in risk management.

Responsibilities

• Onboarding clients and survey content into the Prevalent cloud hosted platform
• Distribution of information risk surveys to our clients’ requested third parties
• Addressing client queries through first line support by articulating technical concepts to non‑technical stakeholders, and following basic troubleshooting steps
• Monitoring and managing assessment completion rates through effective communication channels with third parties
• Conducting analysis on completed survey content and industry reports
• Managing third‑party risk remediation activities with the support of the Prevalent Professional Services Team
• Engaging in client touch points to provide updates on progress in collaboration with the Prevalent Customer Success Team
• Managing multiple parallel workstreams through basic project management
• Creating client reports covering key service KPI’s and third‑party summaries
• Quality assurance exercises on client documentation
• Review of business monitoring feeds to identify potential threats
• Leveraging the Prevalent platform to conduct other service deliverables including data mapping, contract management, contact discovery etc.

Key Skills & Qualifications

• 1 to 2 years of experience desirable, preferably in information risk
• Experience and appreciation of working in a customer focused environment is essential
• Highly professional with outstanding customer relationship skills and a strong team player
• Strong written communication and engagement skills
• Work well under pressure with excellent time management, prioritization, planning, and organizational skills
• Strong interpersonal skills with the ability to interact with all stakeholders
• Be IT literate with a sound understanding and proficiency with Microsoft Office
• Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CISM, CRISC, CIPP, CISA)

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.