Robot pilot - TEMPORARY position

Keyword Studios; Ciudad de México; Presencial; MXN 800,000 - 1,000,000; A tiempo parcial

Descripción de la vacante

A leading gaming services provider in Mexico City is seeking dedicated agents to ensure optimal functioning of robotic systems. This on-site role involves real-time monitoring, diagnosing issues, and effective communication with teams. Ideal candidates will exhibit strong English skills along with resilience and adaptability. This is a temporary full-time position with hiring ongoing until mid-March, offering competitive weekly compensation and law benefits.

Formación

• Ability to communicate effectively with team members.
• Capacity to maintain a positive attitude in changing circumstances.

Responsabilidades

• Actively monitor robot performance through internal dashboards.
• Detect anomalies or performance concerns through observation.
• Investigate issues and apply known solutions.
• Document and escalate unresolved issues.
• Communicate updates and status changes in Slack.
• Accurately document incidents and actions taken.
• Maintain continuity across shifts with effective written updates.
• Evaluate external questions or concerns related to robot behavior.

Conocimientos

Good written and verbal communication skills in English (B1-B2)

Optimism and stress resilience

Descripción del empleo

We’re looking for agents to join our team and support the real-time monitoring and performance of our robots in the field. This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers. You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed.

This role blends technical observation with clear communication. You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly.

Key Responsibilities

• System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools
• Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts
• First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible
• Escalation: Document and escalate unresolved issues based on established workflows
• Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack
• Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes
• Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation
• Customer Support: Evaluate and elevate external questions or concerns related to robot behavior or system status

You'd be a great fit for this role if you have:

• Good written and verbal communication skills in English to effectively communicate with team members (B1-B2)
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

Nice-to-haves:

• Experience flying drones, RC vehicles or playing Virtual Reality games

Benefits:

• $-2,362.80 weekly
• -2 days off
• -40 hours per week
• -Law Benefits

Hiring Details:

• WE WILL BE HIRING WEEKLY FROM JANUARY 19TH TO MARCH 9TH.
• ALL TEMPORARY CONTRACTS WILL LAST UNTIL MARCH 15TH

Role Information: EN

Studio: Keywords Studios

Location: Americas, Mexico

Area of Work: Player Engagement

Service: Engage

Employment Type: Temporary

Working Pattern: Full Time, On-site