Reservations & Groups Lead - Drive Revenue & Guest Delight

Hilton Worldwide, Inc.; Corral del Risco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a Reservations and Groups Supervisor to oversee the Reservations Team and maximize revenue. You will manage inquiries and ensure high customer satisfaction through effective team leadership. Ideal candidates possess strong organizational skills, a commitment to customer service, and IT proficiency. This role is based in Corral del Risco, Nayarit, Mexico and offers a dynamic work environment.

Formación

• Previous experience in the Reservations/Sales function within the hotel/leisure sector.
• Strong knowledge of customer satisfaction practices.
• Ability to resolve issues effectively and maintain good relationships.

Responsabilidades

• Oversee the Reservations Team and daily operations.
• Manage inquiries professionally and accurately.
• Monitor customer satisfaction and resolve issues.

Conocimientos

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Educación

Relevant degree or other qualification in a business discipline

Herramientas

Hotel property management systems

Descripción del empleo

A leading hospitality company is seeking a Reservations and Groups Supervisor to oversee the Reservations Team and maximize revenue. You will manage inquiries and ensure high customer satisfaction through effective team leadership. Ideal candidates possess strong organizational skills, a commitment to customer service, and IT proficiency. This role is based in Corral del Risco, Nayarit, Mexico and offers a dynamic work environment.