Renewable Energy Service Engineer

DNV; Ciudad de México; Híbrido; MXN 458,000 - 642,000; Jornada completa

Descripción de la vacante

A leading company in renewable energy solutions is seeking a Customer Service Engineer in Mexico City. In this role, you will manage customer requests while providing technical assistance. Ideal candidates possess strong communication skills, a Bachelor's in a technical field, and at least 5 years of relevant experience in customer support. This position offers a hybrid work schedule and various employee benefits.

Servicios

Vacation bonuses pay

Group health insurance plan

Group retirement plan with company match

Education reimbursement program

Company-provided life insurance plan

Food vouchers

Flexible work schedule with hybrid opportunities

Formación

• Minimum 5 years of experience in customer support with a technical focus.
• Network engineering knowledge: familiarity with communication networks and industrial protocols.
• Proactive self-learning attitude.

Responsabilidades

• Build and maintain relationships with key customers.
• Manage customer requests and coordinate solutions.
• Provide technical assistance through emails and calls.

Conocimientos

Customer-facing abilities

Communication

Active listening

Empathy

Organizational skills

Planning

Educación

Bachelor’s degree in a technical field

Herramientas

Microsoft Excel

SQL Databases

Descripción del empleo

Overview

GreenPowerMonitor, a DNV company, is at the heart of global energy transformation. We utilize data-driven digital solutions to optimize the performance of renewable energy installations worldwide. Our work contributes to a more diverse, more sustainable global energy mix.

Are you passionate about providing technical support to customers and helping them turn their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together, we can drive a greener tomorrow!

You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics, enabling both our internal and external customers and strategic partners to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.

This role will report to our DNV office in Mexico City, MX. We present a dynamic hybrid schedule, where employees typically spend three (3) days per week working from a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

What You’ll Do

• Build and maintain long-term relationships with key customers (main stakeholders)
• Manage the requests and incidents reported by customers and coordinate with cross-functional internal teams to deliver a solution
• Provide technical assistance through emails and calls
• Suggest improvements in the GPM platforms (GPM Portal, GPM Plus, GPM SCADA, and GPM Horizon) on the new features that the product should have
• Detect errors and support the improvement of quality
• Manage internal documentation and analyze data

Responsibilities

• Vacation bonuses pay
• Group health insurance plan
• Group retirement plan with company match
• Education reimbursement program
• Company-provided life insurance plan
• Food Vouchers
• Flexible work schedule with hybrid opportunities

Qualifications

What is required

As a person, you have exceptional customer-facing abilities encompassing effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally. You thrive as a team player, adept at collaborating seamlessly with cross-functional teams. Moreover, you are proactive with a self-learning attitude. Your strong organizational and planning skills empower you to prioritize tasks effectively.

• Bachelor’s degree in a technical field such as Renewable Engineering, Electronics or Electrical Engineering, Information Systems Management, or similar
• A minimum of 5 years of experience providing support to customers on technical matters, gained through roles like Helpdesk, Customer Service, Technical Sales, Technical Support, and/or similar
• Network engineering knowledge/experience: familiarity with communication networks and dataloggers, industrial communication protocols, and troubleshooting
• Good Microsoft Excel skills
• Preferred knowledge/experience in renewable energies (mainly Solar PV and Wind)
• Preferred knowledge in SQL Databases
• Strong written and verbal English communication skills
• We conduct pre-employment background screening

Resumes should be submitted in English to be considered

*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position*