Remote Senior Cloud Customer Delivery Manager - Mexico

QAD, Inc.; A distancia; MXN 750,000 - 950,000; Jornada completa

Descripción de la vacante

A leading enterprise software provider is seeking a Senior Customer Service Delivery Manager to ensure optimized service delivery for cloud customers. This remote role requires strong client relationship management skills and a deep understanding of ERP life cycles. Key responsibilities include overseeing project implementations and enhancing customer experience. The ideal candidate will have substantial experience in cloud services and be able to drive continuous improvement initiatives. Join a collaborative team committed to delivering excellent results and driving innovation.

Servicios

Healthy work-life balance programs

Growth opportunities

Collaborative company culture

Formación

• 8+ years of related experience or equivalent relevant experience.
• Experience typically requires departmental review for entry.
• Certifications like PMP and ITIL preferred.

Responsabilidades

• Serve as a strategic partner for assigned QAD Cloud customers.
• Ensure smooth service delivery and resolve escalations.
• Engage key stakeholders to address customer concerns.

Conocimientos

Strong understanding of ERP lifecycle phases

Proficient with Google Workspace

Solid knowledge of cloud computing

Proven expertise in project implementation

Educación

Bachelor’s degree with 8+ years of experience

Master’s degree with 6+ years

PhD with 3+ years

Herramientas

Smartsheets

Cloud Foundation Certifications

Descripción del empleo

A leading enterprise software provider is seeking a Senior Customer Service Delivery Manager to ensure optimized service delivery for cloud customers. This remote role requires strong client relationship management skills and a deep understanding of ERP life cycles. Key responsibilities include overseeing project implementations and enhancing customer experience. The ideal candidate will have substantial experience in cloud services and be able to drive continuous improvement initiatives. Join a collaborative team committed to delivering excellent results and driving innovation.