Remote Quality Lead for Deal Support & Process Excellence

Samsara; Xico; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico is seeking an experienced Support Quality Manager to enhance operational excellence in their Deal Support organization. Candidates will oversee quality programs, analyze processes, and collaborate with various teams. Ideal applicants have a strong background in quality assurance and excellent analytical skills, contributing to continuous improvement across deal lifecycle processes.

Formación

• 3-5 years of experience in quality assurance or process improvement.
• Experience designing quality assurance rubrics or scorecards.
• Strong skills in root cause analysis and identifying error trends.

Responsabilidades

• Observe and audit deal-related interactions and workflows.
• Utilize best practices to ensure service accuracy.
• Analyze quality data and track metrics for insights.

Conocimientos

Attention to detail

Analytical skills

Quality assurance operations

Communication skills

Herramientas

Excel

Google Sheets

Salesforce

Descripción del empleo

A leading technology firm in Mexico is seeking an experienced Support Quality Manager to enhance operational excellence in their Deal Support organization. Candidates will oversee quality programs, analyze processes, and collaborate with various teams. Ideal applicants have a strong background in quality assurance and excellent analytical skills, contributing to continuous improvement across deal lifecycle processes.