Remote Patient Care Advocate

Winona; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading telemedicine company is seeking a full-time remote Patient Care Representative to provide excellent customer service. In this role, you will handle inquiries through various platforms, assist patients, and ensure satisfaction. Key qualifications include strong customer service experience and excellent English communication skills. This position offers the flexibility to work from anywhere and provides benefits like unlimited paid time off and employee engagement activities.

Servicios

Unlimited Paid Time Off

Non-working holidays per country of residence

Pro-rated 13th-month bonus

Referral bonuses

Fun and casual work environment

Employee engagement activities

Formación

• Strong customer service experience required.
• English proficiency must be at C1 or C2.
• Ability to manage several work platforms at once.
• Previous remote customer service experience is a plus.

Responsabilidades

• Answer customer inquiries through text, email, and phone.
• Make outbound calls to patients for support.
• Maintain records of patient interactions.
• Ensure patient satisfaction and resolve complaints.

Conocimientos

Customer service experience

Written and verbal English communication (C1 or C2)

Time management

Experience with multiple software platforms

Herramientas

Excel

Google Sheets

Slack

Intercom

Stripe

Calendly

Google Suite

Descripción del empleo

A leading telemedicine company is seeking a full-time remote Patient Care Representative to provide excellent customer service. In this role, you will handle inquiries through various platforms, assist patients, and ensure satisfaction. Key qualifications include strong customer service experience and excellent English communication skills. This position offers the flexibility to work from anywhere and provides benefits like unlimited paid time off and employee engagement activities.