Remote L2 Technical Support Consultant - Grow & Solve

Supportyourapp; Xico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology support company is seeking a dedicated individual to provide L2 technical support. The role involves troubleshooting web applications, collaborating with development teams, and managing defects. Candidates should have excellent English communication skills and experience with Jira and Confluence. This position offers a fully remote work environment and a fixed schedule, emphasizing work-life balance and personal development.

Servicios

Fixed schedule

Fully remote

Good bonuses for referring friends

Paid intensive training

Formación

• 1+ years of experience providing support for software applications or products.
• Hands-on experience with Jira, Confluence, and ServiceDesk.
• Basic knowledge of the HTTP protocol and REST API.

Responsabilidades

• Provide exceptional L2 technical support via emails.
• Identify, analyze, and resolve technical issues.
• Document recurring issues and solutions in the company's knowledge base.

Conocimientos

Excellent English communication skills

Troubleshooting and problem-solving

Customer-oriented attitude

Excellent interpersonal skills

Herramientas

Jira

Confluence

ServiceDesk

Descripción del empleo

A technology support company is seeking a dedicated individual to provide L2 technical support. The role involves troubleshooting web applications, collaborating with development teams, and managing defects. Candidates should have excellent English communication skills and experience with Jira and Confluence. This position offers a fully remote work environment and a fixed schedule, emphasizing work-life balance and personal development.