Remote Installation Specialist

SpotOn; Ciudad de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A technology solutions provider in Mexico City is seeking a detail-oriented professional to coordinate remote installations and training for their Restaurant POS (RPOS) system. This hybrid role requires in-office presence 2-3 days a week and focuses on delivering remote assistance, training sessions, and support to clients in the restaurant industry. Candidates should have 2+ years of experience with POS systems and restaurant operations knowledge.

Formación

• 2+ years of experience with POS implementation and system installations.
• 2+ years of restaurant industry experience across multiple restaurant types.
• Ability to remain calm under pressure during client issue resolution.

Responsabilidades

• Provide remote assistance for hardware installations.
• Support the installation of network equipment.
• Deliver remote training sessions for clients.
• Manage menu and system functionality changes.
• Conduct remote site readiness visits.

Conocimientos

Knowledge of restaurant operations

Analytical skills

Problem-solving skills

Communication skills in English

Ability to manage multiple projects

Educación

High School Diploma

Associate’s Degree or equivalent work experience

Descripción del empleo

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

• Named one of Fast Company’s Most Innovative Companies
• Awarded Great Places to Work and Built In’s Best Workplaces for the fourth year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That’s where you come in.

Position Purpose

We are seeking a detail-oriented and restaurant-savvy professional to coordinate and oversee the remote installation and training of our Restaurant POS (RPOS) system. In this role, you will assist clients and third-party contractors during the installation process, ensuring a seamless setup and providing live remote training and support. Your knowledge of restaurant operations and technology will help our clients set up their business for greater success and efficiency both before and after POS implementation.

This is a hybrid position, requiring in-office presence 2–3 days per week (based on manager’s guidance).

Key Responsibilities

• Provide remote assistance for hardware installations, including workstations, pin pads, printers, cash drawers, switches, and other POS-integrated devices.

• Support the installation of network equipment such as routers, firewalls, patch cables, and cable management.

• Deliver remote training sessions and live support for clients and third-party partners.

• Manage menu and system functionality changes as needed.

• Execute and track pre-installation and post-installation task lists to ensure readiness and success.

• Conduct remote site readiness visits to validate installation requirements.

• Provide remote troubleshooting and problem resolution during and after setup.

Minimum Qualifications

• Strong knowledge of restaurant operations and workflows.

• Ability to invoice for services accurately.

• Demonstrated ability to remain calm under pressure while resolving client issues.

• Strong analytical and critical problem-solving skills.

• Understanding of basic financial accounting principles.

• Excellent written and verbal communication skills in English (additional languages are a plus).

• Ability to coach and interact with diverse stakeholders, including restaurant managers, owners, executives, and chefs.

• Proven ability to manage multiple projects simultaneously.

Experience Requirements

• 2+ years of experience with POS implementation and system installations.

• 2+ years of restaurant industry experience, ideally across multiple restaurant types.

Education Requirements

• High School Diploma required.

• Associate’s Degree or equivalent work experience preferred.

Why Join Us?
You’ll play a vital role in helping restaurants optimize operations with modern technology. This position combines hands-on technical expertise with restaurant industry knowledge, offering a unique opportunity to make an impact in both technology and hospitality.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.