Remote IBM Power for Google Cloud Support Engineer

CRH Talento de IT; A distancia; MXN 529,000 - 883,000; Jornada completa

Descripción de la vacante

A technology solutions provider is seeking a Customer Support Engineer specializing in IBM Power for Google Cloud. This remote position requires technical customer-facing expertise and proficiency with IBM PowerVC and Google Cloud. Responsibilities include managing technical support requests, troubleshooting issues, and collaborating with engineering teams to enhance customer satisfaction. Candidates should possess a Bachelor’s degree in computer science and exhibit strong analytical and problem-solving skills. A commitment to high-quality service and customer support is essential.

Servicios

Enhanced Employee Benefits

Work schedule Monday to Friday, 09:00 am to 06:00 pm

Formación

• 1-5 years of technical customer-facing experience.
• Ability to be on-call and part of a support rotation as required.
• Demonstrated ability using critical thinking to resolve complex problems.

Responsabilidades

• Manage technical support requests from customers.
• Troubleshoot production issues and engage engineering teams.
• Understand customer needs and deliver outstanding support.

Conocimientos

Technical customer-facing experience

Experience with IBM PowerVC

Experience with Google Cloud

Experience with IBM AIX

System administration support

Analytical and problem resolution skills

Strong interpersonal skills

Educación

Bachelor’s degree in computer science or related field

Descripción del empleo

A technology solutions provider is seeking a Customer Support Engineer specializing in IBM Power for Google Cloud. This remote position requires technical customer-facing expertise and proficiency with IBM PowerVC and Google Cloud. Responsibilities include managing technical support requests, troubleshooting issues, and collaborating with engineering teams to enhance customer satisfaction. Candidates should possess a Bachelor’s degree in computer science and exhibit strong analytical and problem-solving skills. A commitment to high-quality service and customer support is essential.