Remote Customer Support Associate

Essence Journey; Ciudad de México; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A dynamic company is seeking a motivated Remote Customer Support Associate to join their team in Mexico City. This role requires strong communication skills and the ability to work independently in a remote environment. Responsibilities include providing professional support to clients via various channels, maintaining records, and collaborating with teams to enhance client satisfaction. The position offers a flexible schedule, professional development opportunities, and a supportive team culture.

Servicios

Flexible remote work schedule

Professional development opportunities

Access to company resources and tools

Formación

• Detail-oriented professional thriving in a remote environment.
• Previous experience in customer service or support is a plus.

Responsabilidades

• Provide timely support to clients via email, chat, and phone.
• Maintain accurate records of client interactions.
• Collaborate with teams to resolve client issues.

Conocimientos

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Comfortable using digital tools

Descripción del empleo

About the Role:

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail‑oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.

Key Responsibilities:

• Provide timely, professional support to clients via email, chat, and phone
• Assist with scheduling, follow‑ups, and general administrative tasks
• Maintain accurate records and document client interactions
• Collaborate with internal teams to resolve issues and improve overall client satisfaction
• Identify opportunities to enhance processes and improve the client experience

Qualifications:

• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Comfortable using digital tools, email, and chat platforms for remote work
• Ability to work independently while managing priorities effectively
• Previous experience in customer service, administration, or support is a plus but not required

Benefits:

• Flexible remote work schedule
• Professional development opportunities and access to training programs
• Collaborative and supportive team culture
• Access to company resources and tools to ensure success
• Exclusive employee perks

Equal Opportunity Statement

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.