Remote Client Experience & Retention Specialist

Olly Olly; A distancia; MXN 539,000 - 810,000; Jornada completa

Descripción de la vacante

A dynamic marketing agency in Monterrey, Mexico is looking for a Client Experience Specialist to enhance client retention efforts. This remote position involves answering escalation calls and providing excellent customer support while also identifying process improvement opportunities. Candidates should have over 2 years of sales experience and must be fluent in English. The role offers competitive compensation and a collaborative, growth-oriented work environment.

Servicios

Competitive compensation in USD

Permanent Work From Home

15 days of PTO + paid holidays

Formación

• 2+ years of experience in sales and/or client retention.
• Must speak, write, and understand English fluently.
• 1+ years of experience with digital marketing products.

Responsabilidades

• Answer incoming calls and make outbound retention calls.
• Provide exceptional customer support.
• Identify opportunities to streamline internal processes.

Conocimientos

Sales experience

Client retention skills

Customer service

Communication skills

Problem-solving

Descripción del empleo

A dynamic marketing agency in Monterrey, Mexico is looking for a Client Experience Specialist to enhance client retention efforts. This remote position involves answering escalation calls and providing excellent customer support while also identifying process improvement opportunities. Candidates should have over 2 years of sales experience and must be fluent in English. The role offers competitive compensation and a collaborative, growth-oriented work environment.