Remote Call Center Representative

MCI; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology-enabled business services company is seeking a Remote Call Center Representative to manage inbound and outbound customer service calls. The role demands strong English communication skills and previous call center experience. Candidates will be responsible for resolving inquiries, documenting interactions, and providing exceptional service. This position offers flexible working conditions and various employee benefits.

Servicios

Health coverage

Performance bonuses

Career growth opportunities

Formación

• 18 years or older.
• Previous call center experience required.
• Work-from-home experience necessary.

Responsabilidades

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Document interactions and process claims.

Conocimientos

Strong English proficiency

Excellent interpersonal skills

Multitasking

Typing speed of 20+ WPM

Troubleshooting skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Windows operating systems

Descripción del empleo

Overview

Remote Work-at-Home | Philippines • Full-Time • Hourly

MCI is a technology-enabled business services company with a global footprint, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud solutions across healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers use on-site and remote agents to enhance customer journeys, drive scalability and reduce costs.

We are committed to fostering an environment where professionals can build meaningful careers with continuous learning and development opportunities within a globally expanding, industry-leading organization.

We’re looking for enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. You’ll handle inquiries, proactively reach out to existing customers, and promote products and services while delivering exceptional service. Strong English proficiency (written and spoken) is required.

Candidates must have prior call center experience and reside within 80 km of our office.

You’ll also need a high-speed internet connection, a quiet work environment, high English language proficiency, and work-from-home experience.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work-from-home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High-speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Additional Requirements

• Must be authorized to work in the country where the job is based.
• Willingness to submit to a LEVEL II background/security investigation with fingerprint; offers contingent on results.
• Willingness to submit to drug screening; offers contingent on results.

Compensation and Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography, but the core commitment is to provide growth opportunities and a valued work environment. Details may be provided during the application process.

What you can expect from MCI includes a range of benefits such as HMO coverage with dependents, dental coverage, meal provisions during training, career growth opportunities, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, employee shuttle services, and opportunities for growth and promotion. Some benefits may require location-specific eligibility.

Work Environment and Legal

This job operates in a professional office environment and is largely sedentary. You may need to sit/stand for long periods while using a computer and headset. Reasonable accommodation is available as required by law. MCI is an equal opportunity employer and does not discriminate based on age, ancestry, color, genetic information, marital status, national origin, disability, or other protected characteristics. All employment is at-will and subject to company policies and applicable laws.

Information about MCI, including its growth and subsidiaries, is provided for context and does not constitute a contract. The employer reserves the right to revise this job description at any time.