Remote API Security Support Engineer

Wallarm Inc.; Región Centro; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A cybersecurity firm is looking for a Customer Support Specialist to provide technical expertise and improve customer relations. The ideal candidate will have over 3 years of experience in customer support, advanced skills in Linux systems, and knowledge of Docker. This fully remote role offers competitive salary and comprehensive benefits. Shift hours are from 08:00 to 16:00 EST, Tuesday to Saturday.

Servicios

Competitive salary

Paid days off

Medical insurance

Working equipment

Ability to work remotely

Formación

• 3+ years of experience in Customer Support and User Support positions.
• Advanced Linux setup skills including CentOS, Ubuntu, and Debian.
• Ability to configure network settings and routing on Linux OS.

Responsabilidades

• Serve as the primary technical contact for customers and partners.
• Manage communication during technical incidents with stakeholders.
• Develop and maintain technical documentation for knowledge management.

Conocimientos

Customer Support expertise

Linux (CentOS, Ubuntu, Debian)

Docker

Information Security knowledge

Nginx and HTTP protocol knowledge

Herramientas

Docker

Ansible

Kubernetes

Descripción del empleo

A cybersecurity firm is looking for a Customer Support Specialist to provide technical expertise and improve customer relations. The ideal candidate will have over 3 years of experience in customer support, advanced skills in Linux systems, and knowledge of Docker. This fully remote role offers competitive salary and comprehensive benefits. Shift hours are from 08:00 to 16:00 EST, Tuesday to Saturday.