Remote Analyst - Functional Services

Jobgether; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading recruitment service is seeking a Senior ServiceNow Functional Analyst, focusing on organization change management and business process engineering. This remote role requires 5 years of experience and a bachelor's degree, with responsibilities including optimizing HR processes and stakeholder management. Benefits include a competitive salary and comprehensive health coverage. Ideal candidates will have active DoD Secret Clearance and a strong background in ServiceNow HRSD platform.

Servicios

Extremely competitive salary

95% employer paid medical, dental & vision

100% employer paid life, STD & LTD disability

401k with company match

Flexible Spending Account

11 standard holidays & 3 weeks annual leave

Formación

• Active DoD Secret Clearance is required.
• 5 years of experience with a bachelor's degree or 2 years with a master's degree.
• Experience analyzing HR processes within ServiceNow HRSD.

Responsabilidades

• Provide organization change management consulting and quality control.
• Optimize HR processes within the ServiceNow HRSD platform.
• Conduct User Acceptance Testing and manage End User Training.

Conocimientos

Organization change management consulting

Business process engineering

Stakeholder management

Requirements gathering

Agile development

Educación

Bachelor's degree in business or technical field

Master's degree in business or technical field

Herramientas

ServiceNow HRSD platform

Descripción del empleo

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior ServiceNow Functional Analyst - REMOTE. In this role, you will provide essential support for customer environment operations, focusing primarily on organization change management consulting, business process engineering, and other business analysis services. Your expertise will drive the efficient implementation of HR processes and enhance service delivery through the ServiceNow HRSD platform. You will be part of a collaborative team that aims to deliver high‑quality solutions, fostering innovation and excellence in service management. This role is critical in ensuring seamless operations and optimizing business outcomes within the organization.

Accountabilities

• Provide organization change management consulting, quality control, business process engineering, and other business analysis/management consulting and advisory services.
• Optimize HR processes within the ServiceNow HRSD platform.
• Facilitate implementation of processes, workflows, and capabilities.
• Conduct User Acceptance Testing and manage End User Training planning.
• Engage in stakeholder management and facilitate requirements gathering.
• Support the client in achieving their operational goals through effective consulting.

Requirements

• Active DoD Secret Clearance.
• 5 years of experience with bachelor's degree in business or technical field, OR 2 years of experience with a master's degree in business or technical field.
• Experience analyzing, designing, and optimizing HR processes within the ServiceNow HRSD platform.
• Proven background in implementing processes, workflows, and capabilities.
• Familiarity with all phases of the SDLC and agile development from a functional perspective.
• Experience with stakeholder management, requirements gathering, and discovery session facilitation.

Benefits

• Extremely competitive salary.
• 95% employer paid for employee medical, dental, & vision coverages.
• 100% employer paid for employee life, STD & LTD disability coverages.
• 401k with company match and profit sharing.
• Flexible Spending Account (FSA) for dependent & health care.
• 11 standard holidays & 3 weeks of annual leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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