Remote - Administrator Of Properties / Communities

Gordian Staffing; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A staffing agency based in Mexico is looking for an Assistant Community Manager responsible for overseeing operations in homeowner communities. The ideal candidate will manage customer inquiries, support the Community Association Managers, and follow up on work orders. Strong multitasking and communication skills in English are needed. The position offers benefits including major medical insurance, vacation days, and bonuses.

Servicios

Christmas bonus of 30 days

12 vacation days after the first year

IMSS

Major medical insurance since day 1

Minor medical insurance after 3 months

Food vouchers

Saving fund

Restaurant tickets

Formación

• 2 years of equivalent experience with a similar position managing vendors.

Responsabilidades

• Overseeing matters related to the operation of shared areas and services in homeowner communities.
• Support a specified group of CAMs and a specific portfolio of accounts.
• Receive customer phone calls and answer questions related to work orders.
• Partner with CAM on administrative tasks such as processing community mailers.
• Manage follow-up and closing work order tickets.

Conocimientos

Strong writing skills

Multitask

Able to handle difficult customers

Strong English speaking skills

Descripción del empleo

Description

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our client: believes that Management serves as an expert partner with Board Members, becoming their compass in leading and recommending best practices.

Responsibilities

The Assistant Community Manager is responsible for overseeing matters related to the operation of shared areas and services in homeowner communities.

• Supports a specified group of CAMs (2-3) and a specific portfolio of accounts.
• Receive customer phone calls and answer questions related to the status of work orders, Architectural Reviews Requests, Association responsibilities, Violations, etc.
• Partner with CAM on administrative tasks such as processing community-wide mailers.
• Manage follow-up and closing work order tickets.
• Weekly follow up on all standard work orders with Service Providers, note accounts on progress, and closeout if completed.

Schedule

Monday to Friday.

Regular: 10:00 AM - 7:00 PM CST MEX.

Daylight saving in the USA: 09:00 AM - 06:00 PM CST MEX.

Benefits

• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.
• After 3 months probationary contract, we add:
• Minor medical insurance (Clinic may vary according to the city you are from).
• Food vouchers.
• Saving fund.
• Restaurant tickets.

Requirements

• 2 years of equivalent experience with a similar position managing vendors.
• Strong writing skills.
• Multitask.
• Able to handle difficult customers.
• Strong English speaking skills.