Regional Technical Services Manager – US

Unisys; A distancia; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a strategic leader based in Mexico, responsible for guiding teams and improving client experiences. The ideal candidate should hold a bachelor's degree with 6-8 years of relevant and leadership experience, exhibiting strong technical leadership and bilingual (Spanish/English) communication skills. This position supports remote work, emphasizing collaboration with cross-functional teams for effective project management.

Formación

• 6-8 years of relevant experience and leadership experience.
• Proven technical leadership experience.
• Strong communication skills.

Responsabilidades

• Directs the efforts of subordinate managers.
• Supports budgeting, analytics and long-term capacity planning.
• Partners with cross-functional organizations to ensure alignment.
• Implements risk mitigation and issue management procedures.
• Develops methods to measure client experience.

Conocimientos

Fluent Spanish

Fluent English

Strong communication skills

Technical leadership experience

Educación

Bachelor's or engineering degree in a related field

Descripción del empleo

What success looks like in this role:

• Directs the efforts of subordinate managers and Field Engineering associates.
• Supports / drives budgeting, analytics and long-term capacity planning.
• Partners and develops influence with cross-functional product, technical and support organizations to ensure alignment and coordination of support activities.
• Implements and utilizes risk mitigation and issue management procedures to reduce potential negative impacts to overall program effectiveness.
• Recommends improvements in methods, budget expenditures, equipment usage and procedures based on statistical and process analyses.
• Develops methods to measure client experience, obtaining ongoing feedback to ensure efforts meet client expectations for time, cost and results.
• Completes and distributes status reports on Field Engineering and related program health and overall project lifecycle management.
• Actively manages open issues and works with senior leaders and internal partners to develop key decisions.
• US Scope.

This role is available for work from home in Mexico.

You will be successful in this role if you have:

• Completed a bachelor's or an engineering degree in a related field.
• 6-8 years of relevant experience and leadership experience.
• Fluent Spanish/English is mandatory.
• Strong communication skills and proven technical leadership experience.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.