Recommerce Manager, LATAM, Central Functions - Rest of the World (RoW)

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global e-commerce company in Ciudad de México is seeking a ROW Recommerce professional to maximize value recovery from customer returns at their fulfillment centers. This role involves working closely with various teams to identify and implement solutions for operational improvements. The ideal candidate will have a background in supply chain management or engineering, with strong analytical skills and experience presenting to C-Level executives. A Bachelor's degree and proficiency in Excel and data visualization tools are essential for success in this position.

Formación

• 5+ years of operational experience required.
• Experience presenting to SVP and C-Level highly desirable.
• C1 level English proficiency needed.

Responsabilidades

• Analyze operational data to find root causes for loss of value.
• Standardize metrics and processes related to value recovery.
• Drive product and process solutions to enhance value recovery.

Conocimientos

Communication

Negotiation

Influencing

Troubleshooting

Problem-solving

Time management

Educación

Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Herramientas

Excel

Tableau

Descripción del empleo

Are you looking for an opportunity to create a substantial impact on business profitability? The ROW Recommerce role at Amazon's Fulfillment Centers (FCs) can provide that opportunity. This role focuses on maximizing value recovery from customer returned units in LATAM region through refurbishment and Amazon Resale in close collaboration with the Amazon Customer Excellence System (ACES), Amazon Market Services (AMS), Products, and business partners.

At Amazon, we're working relentlessly to be the most customer‑centric company on earth. Our team drives innovation while continuously improving operations. To get there, we need exceptionally talented, bright, and driven people. In this role, you will be responsible for implementing incremental value recovery capabilities in our fulfillment centers, enabling us to recover maximum value from returned units.

To be successful, you will need excellent communication, negotiation, and influencing skills to drive consensus across multiple stakeholders. While operating in FC operations, you will interface with Engineering, Category, Finance, Procurement, Data Science, and Returns and Customer Experience (RCX) teams to identify and execute solutions that improve recovery.

This opportunity requires excellent troubleshooting and problem‑solving abilities, as well as the capacity to thrive in a fast‑paced, ambiguous, and technical environment. Ownership of your work is extremely important, and candidates should have a proven record of driving operational improvements and new launches within FC / operations. The ideal candidate is motivated, optimistic, and agile, with strong time‑management skills.

Key job responsibilities

• Deep diving and analyzing operational data to arrive root causes for loss of value at FC Customer Returns (CRET) processes - invent or replicate solutions to those root causes, track impact.
• Improve efficacy of operational capabilities at CRET incl. Standardization of metrics, processes, SOPs across LATAM and Rest of the World (RoW) markets related to value recovery
• Develop deep subject matter expertise.
• Driving product and / or process solutions to improve value recovery and implement them in FCs

BASIC QUALIFICATIONS

• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• 5+ years of operational experience
• Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
• Experience presenting to SVP and C‑Level
• Experience with one of the following areas : machine learning technologies, Reinforcement Learning, Deep Learning, Computer Vision, Natural Language Processing (NLP) or related applications
• English C1

PREFERRED QUALIFICATIONS

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of process improvement, ideally including Lean, Kaizen and Six Sigma
• Experience driving projects to improve operations and support‑related processes

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