Quality Assurance Leader - Call Center Operations

CONFIE; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading insurance provider in Tijuana is seeking a Quality Assurance Supervisor to oversee quality oversight for various internal lines of business, focusing on customer service and claims. This role involves leading continuous improvement initiatives, analyzing performance trends, and mentoring QA team members. Candidates should possess a Bachelor's degree and ideally have experience in call centers. Additional pluses include Lean Methodologies knowledge and bilingual skills in English and Spanish. Competitive benefits are provided.

Servicios

Legal benefits

Christmas bonus

Private medical insurance

Life insurance

Friendly work environment

Growth opportunities

Formación

• Experience with Call Center operations is a plus.
• Knowledge of Basic Car Insurance - Policies & Regulations is advantageous.
• Yellow Belt / Green Belt Certification is desirable.

Responsabilidades

• Lead QA operations and ensure timely evaluations.
• Monitor risk-based sampling plans for quality control.
• Identify quality trends using root cause analysis.

Conocimientos

Bilingual - English / Spanish

Lean Methodologies

Continuous Improvement Mindset

Educación

Bachelor's degree

Herramientas

Tableau

Calabrio

Statistical control techniques

Descripción del empleo

A leading insurance provider in Tijuana is seeking a Quality Assurance Supervisor to oversee quality oversight for various internal lines of business, focusing on customer service and claims. This role involves leading continuous improvement initiatives, analyzing performance trends, and mentoring QA team members. Candidates should possess a Bachelor's degree and ideally have experience in call centers. Additional pluses include Lean Methodologies knowledge and bilingual skills in English and Spanish. Competitive benefits are provided.