Project Manager - Generative AI Data Operations

Welocalize; A distancia; MXN 706,000 - 1,060,000; Jornada completa

Descripción de la vacante

A global technology services company in Estado de México seeks a Quality Assurance Manager. The role entails owning quality assurance and workforce planning for AI training data delivery, managing multiple projects while ensuring compliance and performance improvements. Candidates should possess strong project management skills, at least 2 years of relevant experience, and near-native English proficiency. This position offers an opportunity to impact the quality of AI training data in a collaborative environment.

Formación

• 2+ years in project delivery with hands-on QA and workforce planning.
• Experience running trainings and coordinating multi-team delivery.
• Near-native English with strong writing and editorial skills.

Responsabilidades

• Monitor QA plans in partnership with Quality teams.
• Forecast capacity needs and schedule shifts.
• Build and deliver training and certification for raters.
• Maintain dashboards for throughput and quality.
• Ensure policy adherence on data handling.
• Standardize SOPs and checklists to improve processes.
• Join client reviews and support stakeholders.
• Coach and support onboarding for team members.
• Manage change requests and escalate high-impact issues.

Conocimientos

Planning and organization

Clear communication

QA know-how

Capacity planning

Coaching

Negotiation skills

Familiarity with BI tools

Multilingual ability

Educación

Bachelor’s degree or equivalent experience

Herramientas

Spreadsheets

PM/task boards

Descripción del empleo

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:

ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.

ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.

DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.

RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.

Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state‑of‑the‑art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.

Owns quality assurance, workforce planning, and training programs for AI training data delivery on multiple small projects or one large strategic project. Improves performance, compliance, and processes across multiple projects.

Partners with the Senior Quality Analyst to share accountability for client outcomes and team performance. “Owns quality, workforce, and training programs that scale Generative AI data operations, driving performance, compliance, and process improvement across a project.”

Key Responsibilities

• Quality Assurance:MonitorQA plans in partnership with Quality team(sampling, audits, acceptance criteria). Track risks of defects, lead corrective actions, and prevent recurrences.
• Workforce Planning:Forecast capacity needs; schedule shifts and handoffs; align vendors and internal teams to meet volume and turnaround targets.
• Training Programs:Build and deliver training and certification for raters/annotators and coordinators; update materials as guidelines change.
• Performance Management:Maintain dashboards for throughput, quality, productivity, and cost; turn data into clear actions for improvement.
• Compliance & Security:Ensure policy adherence on data handling, privacy, safety, and platform access; support audits and remediation.
• Process Improvement:Standardize SOPs and checklists; remove bottlenecks; pilot small changes that improve speed, quality, or cost.
• Stakeholder & Client Support:Join client reviews with the Quality Manager and PMs; explain quality results, risks, and next steps.
• Team Development:Coach Coordinators (C2–C3) and Associate PMs (P1) on QA, workflows, and tools; support onboarding and skills growth.
• Risk & Change Control:Keep risk/issue logs; manage change requests that impact quality, capacity, or training; escalate high‑impact items with options.

Skills

• Planning and organization across multiple projects (quality, workforce, and training tracks).
• Clear communication with clients and internal partners; confident in reviews and governance forums.
• Solid use of spreadsheets, PM/task boards, and basic BI; familiarity with ETL concepts is a plus.
• Practical QA know‑how (sampling, audits, acceptance criteria) and continuous‑improvement mindset.
• Capacity planning, scheduling, and vendor coordination.
• Coaching for C2–C3 Coordinators and P1s; gives day‑to‑day guidance.
• Confident escalation and negotiation to resolve risks, issues, and scope questions.
• Comfortable working with global, distributed teams (intermediate to advanced English).

Additional Qualifications

• Near‑native English with strong writing and editorial skills.
• Hands‑on experience with generative AI tools (text, voice, or video).
• Background in QA testing, rubric design, or AI safety/ethics evaluation.
• Familiarity with data‑annotation platforms and model‑evaluation tools.
• Ability to interpret code, datasets, and system workflows at a conceptual level (no coding required).
• Able to work independently and manage workflows effectively in a remote environment.
• Multilingual ability beyond English.

Scope and Autonomy

• Leads quality, workforce, and training programs across multiple projects; influences delivery outcomes without formal line management.
• Works independently within scope, budget, compliance, and quality guardrails; escalates exceptions.
• Shares accountability for client results and team performance with the Quality Manager.

Education and Experience

• Bachelor’s degree or equivalent experience in business, data/operations, engineering, or related fields.
• 2+ years in project/operations delivery with hands‑on QA and workforce planning (AI data, content review, labeling/annotation, or adjacent domains).
• Experience running trainings and coordinating multi‑team delivery.