Project Coordinator – ESS

Harry James Group; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global energy storage company in Mexico City is seeking an individual to handle warranty claims and service requests. Responsibilities include ensuring data accuracy in SAP, fostering customer satisfaction, and managing warranty costs. The ideal candidate has experience in field service or warranty management, excellent communication skills, and fluent English proficiency. Join us to make an impact in the energy sector.

Formación

• Previous experience in field service or warranty preferred.
• Understanding of local labour laws.
• Experience with service and maintenance management.

Responsabilidades

• Ensure warranty data accuracy in SAP.
• Foster customer satisfaction and adhere to QEHS.
• Manage warranty costs effectively.
• Collaborate with vendors for warranty credits.
• Secure feedback and reporting to stakeholders.

Conocimientos

Customer relations

Communication

Cost-effectiveness thinking

Negotiation skills

Fluent English

Organising skills

Descripción del empleo

The Harry James Group is working in partnership with a globally recognised company within energy storage who is currently expanding due to market demand. We’re looking to hire a person who would support service requests, administrate warranty claims, and respond to them quickly and professionally. In addition, one of the main responsibilities in this role is ensuring that necessary corrective actions resulting from warranty claims and agreement deliveries are taken in a timely fashion. Ensuring safety and following the warranty policy is also an important part of this role.

Main responsibilities

• Ensure that correct warranty data is present in the SAP project builder on the WBS level and see to it that all internal stakeholders maintain the data on their responsibility level.
• Foster customer satisfaction in all activities and promote/adhere to QEHS
• Ensure that accurate reporting, including agreement and warranty cost management (provision calculations/estimates), is done on time and in the agreed way.
• Secure/initiate that the reclaiming of local and global vendors is done properly by collaborating with the Product Quality Team (Non-Conformity) and that vendor warranty credits are booked to the warranty work number in question.
• Harmonize the utilization of the service network to increase the usage of local resources in accordance with guidelines.
• Close the warranty period with the Agreement Manager towards the customer.
• Support the product-responsible team in the preparation and handling of settlement meetings with the vendors/suppliers
• Build and ensure a good and professional relation between the customer and internal stakeholders by fulfilling the contractual obligations.
• Secure feedback and internal reporting to all involved stakeholders.
• Minimise agreement and warranty costs for internally and customers.
• Support and suggest any improvements needed on the operative agreement and warranty handling process within the geographical region.
• Monitor and engage with daily agreement management and warranty handling activities, to lead and act when needed.

Preferred but not essential

• Previous working experience in field service, warranty or relevant experience
• Good communication skills and understanding of the importance of customer relations
• Cost-effectiveness thinking and financial knowledge
• Efficient presentation and negotiation skills
• Excellent communication and teamwork skills
• Fluent English language skills, both verbal and written
• Culture Knowledge
• Local labour laws
• OpExS
• Organising skills

Professional Skills

• Expertise in ESS knowledge, ESS Electrical systems and ESS Control Systems an advantage
• Experience in Technical analysis, Measurement, Reporting and Auxiliary Systems as advantage
• Understanding of material knowledge and documentation
• Service and maintenance management
• Service general competencies

Interested, APPLY NOW!