Program Manager 3-Proddev

Oracle; Xico; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a results-driven Marketing Specialist to orchestrate customer journeys through strategic activities. The role involves planning and executing customer success strategies, engaging with both internal and external stakeholders, and analyzing performance metrics. Ideal candidates are creative and have a strong technology background. This position offers the chance to improve customer engagement while driving successful marketing communication.

Formación

• Strong understanding of technology and marketing.
• Ability to engage and delight customers through innovative strategies.
• Experience in managing external and internal stakeholder interactions.

Responsabilidades

• Plan and execute Customer Success Services strategy.
• Interact with sales and operational stakeholders.
• Develop storytelling for product engagement.
• Analyze metrics and propose improvements.

Conocimientos

Result-oriented mindset

Creativity

Communication skills

Analytical skills

Descripción del empleo

Orchestrating the customer journey with strategic Marketing and Communication activities, with the responsibility for alignment from conception to execution and dialogue with all necessary areas.

If you are a person intensely oriented towards results and data, are creative enough to be able to propose new ways to delight the customer, engage the target audience, work with communication to drive success, in addition to improving performance throughout the activity life cycle, this position is for you.

• Plan, manage and execute the strategy of the Customer Success Services;

Know the technology industry and the different audiences, both technical C-levels (CIO, CDAO, CTO, etc.) and technical profiles.

Be responsible for interacting with all external and internal stakeholders, such as : sales team, knowledge, compliance, operations, event agency and the client itself.

Develop project storytelling (preparation and presentation), study the products and solutions in our portfolio to be able to develop the best activities with a focus on the defined result.

Ensure the participation and engagement necessary for clients to connect the best opportunities related to Oracle's business.

Conduct monitoring and analysis of metrics and KPIs, propose improvements and contribute individually as a member of the team.