Professional Services, Analyst

Medallia; Xico; Presencial; MXN 728,000 - 1,094,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Xico, Mexico is seeking a Client Success Manager to enhance customer experiences with the Medallia platform. The ideal candidate should have client management experience and a bachelor's degree or equivalent. Responsibilities include gathering customer requirements, configuring the platform, and providing technical support to clients. Join a culture that values every experience and works towards creating impactful solutions for some of the world's biggest companies.

Formación

• 1+ years of experience managing and retaining clients while leveraging software.
• Ability to understand and translate between business problems and technical concepts.
• Bachelor's degree with demonstrated interest in technology.

Responsabilidades

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide client meeting support leveraging platform knowledge.
• Partner with client teams to resolve technical issues.

Conocimientos

Client management

Technical support

Communication

Problem-solving

Educación

Bachelor's degree or equivalent experience

Herramientas

APIs

JavaScript

HTML

CSS

XML

Descripción del empleo

Overview

We are more than a software company.

We want to be known as a company that does the right thing, no matter the challenge or controversy.

We are committed to creating a culture that values every person and every experience.

Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day.

The strength of our global workforce is the most significant contributor to our success.

We believe : Every Experience Matters.

Talent is Everywhere.

All Belong Here.

At Medallia, we hire the whole person.

The Function

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality and high tech.

As a member of the team, you will partner with senior decision makers at some of Medallia's largest clients on a mission critical task—helping them improve in the eyes of their customers.

You will work with cutting‑edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise's customer experience.

The Role

You will develop your customer‑first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs.

Most importantly, you get to build : build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities.
• Partner with client teams to resolve technical issues / inquiries.

Qualifications

Minimum Qualifications

• 1+ years of experience successfully managing and retaining clients while leveraging software.
• Bachelor's degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self‑guided learning.

Preferred Qualifications

• Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies / protocols (APIs, REST, HTTP, SFTP, etc.).
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Bachelor's degree in quantitative / analytical degree, such as engineering, computer science, statistics, or economics.
• Ability to work independently on low to medium complexity assignments.
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate between business problems and technical concepts.
• Growth‑minded; desire for continuous learning and proactively driving initiatives for improvement.
• Thrive in a high‑growth, fast‑paced environment.