PC Technical Solution Students

Ericsson; Tlalnepantla; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global telecommunications company is seeking an entry-level Support Engineer. This role is designed for final-year university students ready to begin a technical career. Responsibilities include managing customer service requests, troubleshooting network issues, and assisting with software implementations. Strong English skills and foundational knowledge in networking are required. Hands-on experience and mentorship opportunities will be provided.

Servicios

Hands-on experience

Mentorship from experienced engineers

Training in Ericsson tools and processes

Formación

• Final-year university student pursuing a Bachelor's degree.
• Strong problem-solving attitude and eagerness to learn.
• Basic knowledge of Linux and networking.

Responsabilidades

• Own and manage Customer Service Requests.
• Follow agreed ways of working and comply with CS delivery standards.
• Investigate, analyze and propose solutions for product and network issues.
• Communicate clearly with customers and internal teams.
• Contribute to incident response and recovery efforts.

Conocimientos

Fluent English

Problem-solving mindset

Basic Linux skills

Foundational networking knowledge

Collaboration and communication skills

Educación

Final-year university student (Bachelor’s) in Computer Science, Telecommunications, Electronics, Information Systems, or a related field

Descripción del empleo

Join our Team

About this opportunity: Join Ericsson as a Support Engineer (Entry-Level) — an excellent opportunity for final-year university students ready to launch a technical career in telecommunications and customer support. You will work with product and network data, help stabilize customer environments, and learn to manage operational and technical issues for dedicated customers or domains. This role is ideal for proactive problem-solvers who follow processes and SLAs and enjoy working in collaborative, fast-moving teams.

What you will do:

• Own and manage Customer Service Requests (CSRs) from contract validation through to resolution, working with mentors and senior engineers as needed.
• Follow agreed ways of working and comply with CS delivery standards and SLAs.
• Investigate, analyze, report, and propose solutions for product and network issues, including security-related matters when required.
• Communicate clearly with customers and internal teams; participate in OMNI chats and status updates.
• Contribute to incident response and recovery efforts to help restore customer services quickly.
• Assist in planning and verifying contracted software implementations and updates in customer environments.
• Support account teams by identifying opportunities for add-on services and contributing to technical proposals.
• Maintain and update knowledgebase content following the Structured Knowledge Management Process and recommend improvements.

The skills you bring:

• Final-year university student (Bachelor’s) in Computer Science, Telecommunications, Electronics, Information Systems, or a related field.
• Fluent English (written and spoken).
• Strong problem-solving mindset and eagerness to learn troubleshooting methodologies.
• Basic Linux skills and willingness to develop quickly.
• Foundational networking knowledge (TCP/IP, routing, switching).
• Good collaboration and communication skills; comfortable working with cross-functional teams and customers.
• Interest in automation, data-driven troubleshooting, and continuous improvement.

What you will gain:

• Hands-on experience supporting real customer networks and products with mentorship from experienced engineers.
• Training in Ericsson tools, SLAs, incident management, and structured knowledge processes.
• Exposure to career paths in operations, network engineering, and technical account management.
• Opportunity to work on automation and optimization initiatives that impact customer performance.

Why join Ericsson?

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Mexico (MX) || Mexico City