Payments Experience Lead — Mexico

Amazon; Ciudad de México; Presencial; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking an experienced payments professional in Mexico to enhance the payment experience for customers. The role involves leading payment strategies, improving customer journeys, and collaborating cross-functionally to drive performance metrics. An ideal candidate will have over 5 years in program management, a Master's degree, and be skilled in analysis and process improvement. This position supports an inclusive culture focused on mentorship and career growth.

Servicios

Flexibility in working hours

Mentorship and career growth opportunities

Inclusive team culture

Formación

• 5+ years of program or project management experience.
• 6+ years evaluating and improving customer journeys.
• 4+ years of driving process improvements experience.

Responsabilidades

• Lead end-to-end payment experience strategy across all payment methods.
• Drive improvements in customer payment journey from checkout to post-purchase.
• Optimize payment flows to increase customer satisfaction and reduce friction.

Conocimientos

Analytical skills

Customer obsession

Process improvement

Educación

Master's degree or MBA in business, operations, etc.

Descripción del empleo

A leading technology company is seeking an experienced payments professional in Mexico to enhance the payment experience for customers. The role involves leading payment strategies, improving customer journeys, and collaborating cross-functionally to drive performance metrics. An ideal candidate will have over 5 years in program management, a Master's degree, and be skilled in analysis and process improvement. This position supports an inclusive culture focused on mentorship and career growth.