Outbound Collections Agent – Compliance & Negotiation

Redial BPO; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A debt collection agency in Mexico City is seeking Outbound Call Center Agents. Candidates will make outbound calls to consumers regarding debts, following compliance scripts, with a focus on negotiation and customer rapport. The ideal candidate has at least one year of call center experience and strong communication skills. This role offers various employee benefits and a structured work schedule.

Servicios

Caja de ahorro

Employee discount

Possibility of indefinite contract

Referral program

Formación

• At least 1 year of call center experience required.
• Previous financial services or collections experience preferred.

Responsabilidades

• Make outbound calls to verify right party contacts.
• Review account delinquency dates and balances.
• Follow compliance-approved scripts during calls.
• Conduct follow-up calls for non-willing consumers.
• Handle objections to collect payments.

Conocimientos

Strong verbal and written communication skills

Collections and negotiation skills

Attention to detail

Ability to follow structured scripts

Proficiency with Microsoft Office Suite

Experience with CRM systems

Descripción del empleo

A debt collection agency in Mexico City is seeking Outbound Call Center Agents. Candidates will make outbound calls to consumers regarding debts, following compliance scripts, with a focus on negotiation and customer rapport. The ideal candidate has at least one year of call center experience and strong communication skills. This role offers various employee benefits and a structured work schedule.