Order Processing Support Specialist, Sales

Hexagon AB; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking an Order Processing Support Specialist located in Monterrey, Mexico. The successful candidate will manage the processing of orders, ensure compliance with pricing and terms, and support sales by coordinating with various departments. Ideal candidates will have 3-5 years of experience in order management or sales operations, proficiency in Salesforce, and strong attention to detail. This position is on-site and requires exceptional communication skills.

Formación

• 3-5+ years of experience in Order Management, Sales Operations, or Sales Administration.
• Proficient in English (written and verbal).
• Strong Excel, Word, and PowerPoint skills.

Responsabilidades

• Enter and validate hardware, software, and service orders in Salesforce.
• Generate software licenses and review customer quotes.
• Coordinate hardware orders with Planning and Logistics.

Conocimientos

Order Management

Sales Operations

Salesforce

Excel

Attention to Detail

Communication

Herramientas

Salesforce

ERP Systems

Microsoft Office

Descripción del empleo

The Commercial Sales Support Specialist plays a critical role in supporting Hexagon Manufacturing Intelligence by ensuring the accurate, timely, and compliant processing of hardware, software, and service orders within a complex manufacturing environment.

This position acts as a central coordination point between Sales, Finance, Planning, Logistics, to enable smooth order execution, ensuring data accuracy, adherence to commercial and operational policies, and high quality customer experience while supporting the delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.

Key Responsabilities

• Enter and validate hardware, software, and service orders in Salesforce and ERP systems, ensuring accuracy and completeness.
• Generate software licenses, entitlements, or activation keys as part of the software order fulfillment process.
• Review customer quotes, contracts, and purchase orders to ensure compliance with pricing, terms, and company policies.
• Generate and reconcile invoices using internal reports, ensuring proper billing and alignment with financial requirements.
• Monitor Salesforce dashboards and operational reports to track order status, backlog, and exceptions, and act promptly on discrepancies.
• Push back incomplete or incorrect requests; communicate required corrections and follow up until resolved.
• Coordinate hardware orders with Planning and Logistics for allocation, manufacturing readiness, packaging, and shipment scheduling.
• Support Sales by providing guidance on order requirements, documentation, approvals, and delivery timelines.
• Manage order-related issues such as pricing mismatches, manufacturing constraints, and documentation gaps; elevate when needed.
• Maintain accurate order files, license records, and approval documentation for audit and compliance readiness.
• Collaborate with Planning, Logistics, Finance, Service, and Operations teams to support continuous process improvement.
• Participate in the development of tools and documentation to increase the efficiency of the sales process.

Qualifications

• Professional Level: Solid experience (3–5+ years) specifically in Order Management, Sales Operations, or Sales Administration.
• Language: Proficient English (written and verbal).
• Systems Skills: Mid-to-advanced Salesforce user; experience with ERP order modules preferred such as Salesforce, SAP, etc.
• Microsoft Office: Strong Excel, Word, and PowerPoint skills.
• Finance/Accounting Knowledge: Preferred for invoicing, billing validation, and reconciliation.
• Soft Skills:
• Excellent organization and attention to detail.
• Strong adaptability in a fast-paced, manufacturing environment.
• Self-learning mindset and proactive problem‑solving.
• Clear communication and strong follow-through.
• Team-oriented with strong collaboration skills.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.comand communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

Information at a Glance Division: Division Portable Metrology Job Title: Order Processing Support Specialist Job Function: Sales Operations Job Location (Short): Monterrey, MEX, 66626
Workplace Type: Onsite Workplace Details: Req ID: 2403 Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.