Operations Specialist, Remote Assistance (On-Site)

DoorDash; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics technology company in Mexico City is seeking detail-oriented individuals to support remote assistance operations for autonomous robots. This on-site role involves monitoring systems, troubleshooting issues, and collaborating with various teams. Ideal candidates are proactive and hold a High School Diploma, with strong technical and communication skills. The position requires flexible availability, including nights and weekends.

Servicios

Comprehensive benefits

Flexible schedule

Career growth opportunities

Formación

• Proficiency in English (B2 level or higher, written and spoken) for effective communication.
• Valid driver's license.
• Comfortable working on a computer for extended hours.

Responsabilidades

• Operate remote assistance software to support autonomous robots.
• Identify and document technical issues, escalating as needed.
• Work closely with shift leads and engineering teams.

Conocimientos

Attention to detail

Problem-solving

Technical skills

Effective communication

Educación

High School Diploma or equivalent

Bachelor's Degree (preferred)

Herramientas

Google Suite

Slack

Jira

Descripción del empleo

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We’re looking for detail-oriented and proactive individuals to support our remote assistance operations. This role is required to be 100% on-site, since the technology required can only be used in our facilities in Torre Mitikah at Mexico City and it involves working and speaking with U.S. teams.

In this role, you’ll monitor and assist autonomous robots, troubleshoot issues, and provide real-time feedback to enhance system efficiency. You’ll work closely with shift leads, engineers, and team members to ensure smooth operations.

Shift: This role requires flexible availability, including nights, weekends, and holidays, with shifts ranging from 8 AM – 12 AM CST, Monday through Sunday.

What You’ll Do

• Operate & Assist: Use remote assistance software to support autonomous robots navigating public roads.
• Monitor & Report: Identify and document technical or operational issues, escalating them as needed.
• Communicate & Collaborate: Work closely with shift leads and engineering teams to improve system performance.
• Ensure Safety & Compliance: Follow strict safety protocols and U.S. road laws and handle public interactions professionally.
• Adapt & Improve: Quickly adjust to software updates, new workflows, and process changes while providing constructive feedback.

What You Bring

Required Qualifications

• Education: High School Diploma, GED, or local equivalent.
• Driver's License: Valid driver's license
• Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation.
• Technical Skills:
• Computer proficiency, including navigating applications and web-based tools.
• Comfortable working on a computer for extended hours.
• Familiarity with Google Suite (Sheets, Docs, Slides, Forms, Calendar).
• Problem-Solving & Critical Thinking:
• Strong attention to detail in identifying and documenting inefficiencies.
• Ability to make quick decisions in fast-paced situations.
• Safety & Public Interaction:
• Ability to remain calm and professional in high-pressure situations.
• Commitment to safety protocols and professional handling of public interactions.
• Work Environment:
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Ability to thrive in a fast-paced, ever-evolving environment.

Preferred Qualifications

• Preferred Bachelor’s Degree (no specific major)
• Experience in autonomous vehicles, remote assistance, logistics, customer support, dispatch, or technical support.
• Familiarity with Slack and Jira.
• Strong verbal communication skills for real-time coordination.
• Ability to collaborate with cross-functional teams to drive operational improvements.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.