Operations Manager, AMZL

Amazon; Guadalajara; Presencial; MXN 600,000 - 1,000,000; Jornada completa

Descripción de la vacante

An established logistics leader is sought for the role of Operations Manager in Guadalajara. This position involves overseeing the delivery processes for Amazon, managing a large team, and ensuring operational excellence through effective performance metrics and strategic problem-solving. Candidates should possess extensive experience in management, a solid foundation in logistics operations, and fluency in both English and Spanish.

Formación

• 6+ years of general experience.
• Solid understanding of Last Mile operations.
• 2+ years managing end-to-end projects for a site or building.

Responsabilidades

• Managing an environment focused on delivering Amazon orders.
• Driving operational goals and metrics for your Delivery Station.
• Hiring and developing top talent.

Conocimientos

Fluency in English and Spanish

People management

Performance metrics

Process improvement

Problem-solving

Educación

Bachelor's degree or equivalent

MBA

Descripción del empleo

About Amazon

At Amazon, we're working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names worldwide, distributing millions of products annually to our loyal customers.

Amazon Operations

Operations is central to Amazon's business. Known for speed, accuracy, and exceptional service, our facilities deliver tens of thousands of products daily to numerous countries. In these roles, you'll help us surpass productivity goals and fulfill our customer promises. Our scale is vast, and our presence continues to grow. Our goal is simple: to offer the world’s greatest selection of products and services with the best customer experience.

We are seeking an Operations Manager to lead one of our Delivery Stations.

Your responsibilities include:

• Managing an environment focused on delivering Amazon orders directly to customers, handling increasing volume and complexity, operating 24/7
• Managing daily relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station and communicating the vision to your team
• Presenting operational metrics regularly to senior leadership
• Identifying and solving problems to close performance gaps
• Hiring and developing top talent, creating and implementing a talent plan covering acquisition, performance management, learning, development, succession planning, and employee engagement
• Collaborating with key partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering

#AmazonMexico

Key job responsibilities

The Ops Manager leads operations handling over 30,000 packages, managing On-The-Road execution involving Delivery Service Partners and Drivers. They develop strategies to optimize these operations, lead a team of over 7 managers and 100 associates, and are responsible for solving complex problems and making critical decisions. They foster a culture of safety, monitor service levels, and work to improve driver and associate performance. They assemble and manage the team, tracking strategies, and ensuring timely delivery.

A day in the life

This manager oversees key metrics including Safety, On-The-Road, Under the Roof, and Cost Metrics, including leading savings projects.

About the team

The manager establishes workflows, SLAs, and operational excellence mechanisms at the site, setting standards for effective Delivery Station management. They translate business priorities and customer needs into solutions, using operational insights for decision-making with strong business acumen. They bring broad experience across functional and technical areas, designing, deploying, and maintaining large-scale operations.

Minimum qualifications include:

• Bachelor's degree or equivalent, or 2+ years Amazon experience
• Flexible schedule including weekends, nights, and holidays
• 6+ years of general experience
• Solid understanding of Last Mile operations
• Fluency in English and Spanish
• 6+ years managing people
• 1+ years experience with performance metrics, process improvement, or lean techniques
• MBA
• Experience implementing Lean Manufacturing
• 2+ years managing end-to-end projects for a site or building

We promote an inclusive culture that empowers our employees. If you have a disability and need workplace accommodations during the application or onboarding process, please visit this link. For other regions, contact your Recruiting Partner.