Operational Resilience Officer

AXA Group; Ciudad de México; Presencial; MXN 1,258,000 - 1,619,000; Jornada completa

Descripción de la vacante

A leading insurance company seeks a Technology Resilience Lead in Mexico City to ensure Operational Resilience across systems. This role involves implementing risk management strategies, supporting Crisis Management processes, and enhancing IT service continuity. The ideal candidate will possess strong skills in IT Operations, Risk Management, and business continuity, with experience in cyber defense mechanisms and IT service continuity planning. Join us to help shape the future of our dynamic organization.

Servicios

Diversity & Inclusion initiatives

Global team collaboration opportunities

Formación

• Experience and knowledge of IT Operations and IT Continuity Service Management.
• General understanding of Group Operational Resilience processes.
• Experience and knowledge of Cyber Defense mechanisms.

Responsabilidades

• Contribute to ensure a consistent Operational Resilience framework.
• Support the Crisis Management Process.
• Ensure responsiveness of critical IT systems in case of disaster.

Conocimientos

IT Operations

Risk Management frameworks

Business Impact Analysis

Disaster Recovery solutions and plans

Incident response procedures

Strong communication

Stakeholder management

Problem-solving

Ability to remain calm under pressure

ITIL, ISO 22301

Educación

General understanding of Business Continuity Management lifecycle

Herramientas

ServiceNow

Descripción del empleo

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch

Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization's resilience framework. As Technology Resilience Lead, you will have the opportunity to be a referent and systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans.

Where will you be in the organization?

The division

Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team

You will join the Global Service Operations Department, within Group Technology Operations (GTO) Division.

Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.

Our main missions:

• Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.
• Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products.
• Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities.
• Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation.
• Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.
• Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios.
• Leading the IT Operations standards definition, implementation and governance and ensuring adherence to these standards including external vendors.
• Delivering and operating AXA’s Datacenters.

About the job

JOB ENVIRONMENT

As an Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimensions of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis.

POSITION MISSION & MAIN ACTIVITIES

Job Purpose

Have knowledge, understanding and experience to execute tasks according to the Operational Resilience Framework.

Understand and challenge Business Continuity, IT Resilience and Security solutions.

Know the relationship between IT Service Continuity with Business Continuity Management and manage consequences of Operational Risks.

Contribute to IT Resilience activities focused on a defined Technology hosted in the Cloud (PaaS or SaaS) or in Datacentre (Pod, Mainframe).

Understand impact of local regulation on IT Resilience in the geographical area.

Main Activities

· Operational Resilience Framework:

You will contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks.

You will contribute to the implementation and strengthening of Operational Resilience strategies.

You will support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions.

You will contribute to the maintenance in Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis.

You will actively participate to group initiative and strategic programs linked to Operational Resilience.

· Crisis Management / Incident Management :

You will contribute to the execution of the Crisis Management Process.

According to the yearly plan and crisis risk scenarios, you will be associated to the organization of the tests and support the Incident Management team during those tests.

You will support the Incident Management Team, ensuring agreed-upon processes and plans are followed in case of Crisis activation.

A specific focus is expected to support Cyber Crisis or Incident.

· Business Continuity (BC) Management :

You will contribute to the tests and exercises to ensure that the responses are well maintained and operational.

You will support the Business Impact Alignment with IT Service Continuity.

· IT Service Continuity Management :

You will ensure the follow-up of the responsiveness of the critical IT systems in case of disaster by consolidating information of implementation of solution, plans, test, planning, level of maturity, ownerships, etc…

You will contribute to follow up the remediation actions identified in the transversal controls and make sure that they are resolved in your area.

You will be the main point of contact with several AXA Business Entities regarding the ITSCM Services delivered by AXA GO (Governance, Scope follow-up, etc.).

PROFILE, SKILLS & COMPETENCIES

Experience

General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.

General understanding of Group Operational Resilience processes and tools required to undertake the role.

Experience and knowledge of IT Operations and IT Continuity Service Management.

General understanding of a product-based organization.

Experience and knowledge of Cyber Defense mechanisms.

Technical skills:

• IT Operations
• Risk Management frameworks
• Business Impact Analysis
• Disaster Recovery solutions and plans
• Incident response procedures
• Training skills
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.
• ITIL, ISO 22301
• ServiceNow
• English

Soft skills:

• Strong communication
• Stakeholder management,
• Problem-solving,
• Ability to remain calm and focused under pressure,
• proactive and collaborative approach,
• ability to adapt to evolving challenges and organizational needs.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.